- Report: #1068657
Report - Rebuttal - Arbitrate
Complaint Review: Woodforest National Bank
Woodforest National BankCheck Processing Dept. Charlotte, North Carolina USA
Woodforest National Bank Be aware of online banking Info (Not always showing pending transaction Charlotte North Carolina
*REBUTTAL Owner of company: Woodforest Customer Service
*Consumer Comment: Checks Coming In For Payment NEVER Pend
*Author of original report: DON'T KNOW WHAT YOU ARE TALKING ABOUT
*Consumer Comment: Don't blame the bank
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BE-A-WARE OF "WOODFOREST ONLINE BANKING". They tell you that this will help with regulating you account letting you know of pending transactions that accures. When this is NOT true. Like most of you that use chrcks we have schedule checks that come in and we keep a close eye on if the checks clear or not in case we need to add funds. That not the csse at" WOODFOREST ". i HAD A CHECK TO BOUCE, WOODFOREST NEVER showed the check pending. I had something personal come up and didn't make the deposite that day. When I check my account that night the check had not come in. Got up the next morning look in account and there the chech had cleared and I was charge 30.00 overdraft fee. When called to talk to someone in custmer service letting them no what happen they told me you they not have to show check pending. Sooooo I ASK what is online banking for or why did I sign up for "ALERT" if this isn't what its used for. Well the gentlemen on the phone decided on his own to send my complaint to the local bank for the manager to see if he could reverse the charge. When I got to bank to deposite money , there was a note on my account.The Teller notice and went to talk to manager. Course he or she wouldn't reverse the charge or admit it was a error on there end. Reason I say this is they charged me a 30.00 NSF FEE( SHOULD HAVE BEEN 32.00) WHAT DO YOU THINK? Sound like to me process dept goofed. Again BE-A-WARE of WOODFOREST BANK online is a joke. HAHAHAAAA
This report was posted on Ripoff Report on 07/20/2013 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Woodforest-National-Bank/Charlotte-North-Carolina-28213/Woodforest-National-Bank-Be-aware-of-online-banking-Info-Not-always-showing-pending-tran-1068657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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