• Report: #751502

Complaint Review: Woodforest National Bank

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  • Submitted: Mon, July 11, 2011
  • Updated: Tue, July 12, 2011

  • Reported By: CRodriguez59 — Bushkill Pennsylvania United States of America
Woodforest National Bank
300 E End Blvd N Marshall, Texas United States of America

Woodforest National Bank Allow merchant charge to debit account unauthorized amount Marshall, Texas

*Author of original report: UPDATE AND SOLVE

*UPDATE Employee: Woodforest Customer Service

*UPDATE Employee: Woodforest Customer Service

*Consumer Comment: Here's the problem.

*Consumer Comment: How did the merchant get your debit card?

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1Author 4Consumer 0Employee/Owner

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I never authorize a merchant to use my debit card and he swipe my card with no permission.  I filed a dispute complaint which I wait for more than ten days to get my money back.  Now that bank state that is nothing they can do and they have to wait 60 days to merchants to respond in mind time I am giving this merchant free authorize and backup by my bank that suppose to work for members.  Not to tell you that I provide all evidence that I do not own no money to that merchant and still an get my money back so if the ban can deal with the problem why I am using this bank that allow merchant to abuse and use unauthorized card.  I call several time and all I hear is that I have to wait but they did not wait to charge me changing my debit card and withdrawing my money from my account.  This bank is a nightmare.

This report was posted on Ripoff Report on 07/11/2011 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Woodforest-National-Bank/Marshall-Texas-75670-3606/Woodforest-National-Bank-Allow-merchant-charge-to-debit-account-unauthorized-amount-Marsh-751502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

UPDATE AND SOLVE

AUTHOR: CRodriguez59 - (United States of America)

I am so greatful to speak with Mr. David Mata which he is the V.P Director today.  Mr Mata was the only person that was able to provide straigth answer of my dispute and solve the problem after so many days of nightmare.   
As today this problem has been solve as we both agree Mr. Mata and myself.

We need more people like you Mr. Mata, once again tank you

Carmen Rodriguez

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#2 UPDATE Employee

Woodforest Customer Service

AUTHOR: Woodforest Customer Service - (USA)

Woodforest National Bank is dedicated to providing quality customer service and we would appreciate the opportunity to speak with you directly.  Please contact your local branch or our Customer Care department toll free at 1-888-224-0132 or email customerservice@woodforest.com.
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#3 UPDATE Employee

Woodforest Customer Service

AUTHOR: Woodforest Customer Service - (USA)

Woodforest National Bank is dedicated to providing quality customer service and we would appreciate the opportunity to speak with you directly.  Please contact your local branch or our Customer Care department toll free at 1-888-224-0132 or email customerservice@woodforest.com.
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#4 Consumer Comment

Here's the problem.

AUTHOR: Flynrider - (USA)

"I never authorize a merchant to use my debit card and he swipe my card with no permission. "

   When you hand your debit card to the merchant, that is giving the merchant authorization.  At least as far as the bank is concerned.    How did the merchant obtain your debit card if you didn't give it to him?   You're going to have an uphill battle proving this was unauthorized if your card was physically swiped at a merchant's terminal.
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#5 Consumer Comment

How did the merchant get your debit card?

AUTHOR: Ken - (USA)

You appear to blaming the bank for something a merchant allegedly did.

If the card is scanned and charged, the bank honors it...where's the bank Ripoff on that?



From reading your posting here, I'm not sure you should be handling your own affairs.
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