• Report: #1085693

Complaint Review: Woodforest National Bank

  • Submitted: Thu, September 19, 2013
  • Updated: Wed, June 18, 2014

  • Reported By: tim — Indianapolis Indiana
Woodforest National Bank
P.O. Box 7889 The Woodlands, Texas USA

Woodforest National Bank Bank Continues to Commit Fraud or let Fraud continue The Woodlands Texas

*REBUTTAL Owner of company: Customer Service

*Consumer Comment: So...

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 This bank is one of the worse banks out there. DO NOT PUT YOUR MONEY IN AN ACCOUNT HERE! This is the second time in 6 weeks that I have levied a fraud complaint against them. The last time my wife's card was used at a WalMart in Glen Allen, VA and they caught it and replaced the card. This time they caught it but are still letting charges go through in Waynesboro, GA. According to them the gas station where this card was fraudulantly used only sent tthrough a $1 charge, but yet they are holding 2 charges- one of $75, and 1 for $74.40 for gasoline! What kind of car was being filled? An SUV? at $4 a gallon, this is 37 gallons, but yet they let it go through, there was also charges from a McDonalds, a Sonic and so forth all within about 15 minutes of each other. They supposedly stopped the card and cancelled it, but low and behold 12 hours later they are stil letting charges thru. According to my state of Indiana, they by law have to monitor my credit for 90 days-according to them (and I quote), They dont have to do s*. [continued below]....

..... Filing a police report is a waste of time with these people, since they think that they are immune from any and all laws, even though in TX where they are based  and with some of the toughest banking laws in the US. Woodfoest has thieves working at their processor is what this problem is about and they admitted it to me and even told me that they have had problems but yet no body has been fired or terminated in their IT dept. If this is not resolved, I guess I will have to sue them out of existence as their customer service doesnt care and have non-chalant attitudes about their customers. Worse bank in America. I understand fraud, but how come this doesnt happen with my debit card and I travel lierally all over the US, my wife doesnt leave the state?


This report was posted on Ripoff Report on 09/19/2013 04:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Woodforest-National-Bank/The-Woodlands-Texas-77387/Woodforest-National-Bank-Bank-Continues-to-Commit-Fraud-or-let-Fraud-continue-The-Woodlan-1085693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer Service

AUTHOR: Woodforest Customer Service - ()

Woodforest National Bank is dedicated to providing quality customer service and we would appreciate the opportunity to speak with you directly. Please contact your local branch or our Customer Care department toll free at 1-888-224-0132 or email CustomerAdvocacy@woodforest.com.

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#2 Consumer Comment

So...

AUTHOR: Striderq - ()

How's youlawsuit goin??? I see they're still in existence.

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