Woodman's Parts Plus Shipped wrong item, stated it was suppliers fault, nothing they could do East Wakefield New Hampshire

On 24NOV08, I purchased an Ash can, item description ASH-02, from Woodman's Parts Plus, of East Wakefield, NH, via the internet.

They shipped an item to me on 03DEC08, and charged my account $84.92. I received it the week of 08DEC08. I noted that it was not as the picture was online, and took my invoice and reviewed the advertised product online. The invoice reflected the can I purchased online via the web site was ASH-02, but the product did not match the picture online. Specifically, it was the incorrect lid.

I attempted to e-mail the website, but it was down, or appeared down online. I presumed it was due to the ice storm/snow storm the Northeast received. So, I waited a week to call back due to power outages in the New England area.

I tried calling several times, but they had closed due to east coast time. I finally got a hold of someone the week of 22DEC and they were investigating it. They called and spoke to my wife on or about 23DEC, and said that the product has changed and that's why I received the item I received.

That didn't pass the common sense test with me, so I called them on 29DEC, and spoke to Jenean. She took my number, investigated and called me back. She called me back and told me that the manufacturer changed the product, but not the product number, and that they couldn't have known, and they shipped me the item that is now the ASH-02! I told her that was an excuse. She rudely and promptly handed the phone over to Fran. Fran was also very rude to me. She spoke to be in an arrogant demeanor.

Here's my analogy. I order an apple, and I receive a pear. I didn't get what I ordered, period.

They were nonchalant, as if it wasn't their problem at all. They accepted no responsibility for not verifying the product as advertised. Quite frankly, their customer service sucks.

Their solution was for me to mail it back to them. Now I have to re-package it, insure it, and mail it to them UPS, FED EX, or USPS. I understand their problem, but they have made their poor business practices the problem of the consumer.

Within one hour of my phone call, they updated their website to the ash can that they had mailed me. So, I achieved something, having them do their job.

So, what do I want. I want what I ordered, nothing more, nothing less. I would settle for them crediting my credit card $84.92 which is what I paid with shipping and handling.

I filed a complaint with the New Hampshire BBB, and I'll be sure to follow up the status on this site.

James
Seabeck, Washington
U.S.A.