- Report: #422645
Report - Rebuttal - Arbitrate
Complaint Review: Work Out World
Work Out Worldwww.workoutworld.com Brick, New Jersey U.S.A.
Work Out World will take your money and run. Brick New Jersey
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I started to try to contact them to obtain a refund for my 18 unused sessions ($1.080) and SURPRISE! They don't have a customer service phone number, just a form to submit on the website. I finally got an email response December 16th, and a phone call shortly after, they told me my options, and I opted for a refund. I was told they would process it and either mail me a check, or I could pick it up at a neighboring WOW facility. Almost a month went by....nothing. I emailed them again, and the response I got was "hi jamie, what was the name on your account?". Nothing since.
I've tried calling other work out worlds, I get nowhere. They tell me there's no corporate or customer service number, to go on the website, or that they can't help me, I need to contact the Brick location. THE BRICK LOCATION BURNED DOWN. I called the Ocean location a few weeks ago to ask about my sessions, and I was told that my membership was cancelled on the 31st of December and that my sessions were gone.
He said "They might let you have them back if you sign up for a new contract." So IF I GIVE THEM MORE MONEY...then they MIGHT let me redeem the THOUSAND DOLLARS I already gave them. I have yet to hear from them. I located the extension for the owner and left him a message. I filed a claim earlier with the BBB, but judging by WOWs history on there, I bet it won't get me far. This is criminal.
Point Pleasant, New Jersey
This report was posted on Ripoff Report on 02/10/2009 05:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Work-Out-World/Brick-New-Jersey-08723/Work-Out-World-will-take-your-money-and-run-Brick-New-Jersey-422645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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