• Report: #1130527

Complaint Review: World Golf Tour

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  • Submitted: Thu, March 13, 2014
  • Updated: Thu, March 13, 2014

  • Reported By: Dissatisfied Customer — Everywhere California
World Golf Tour
180 Montgomery Street Suite 800 San Francisco, California USA

World Golf Tour wgt.com Customer Service: Nonexistent San Francisco California

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World Golf Tour is an online program where you can play virtual golf rounds. It touts itself as being "free" for anyone who joins as a member. What they don't tell you is that in order to actually enjoy the game you have to spend $$$ to purchase balls and clubs that actually hit well. The best part about this completely customer-hostile site and its employees is that the clubs and balls you buy with money depreciate over time. You buy a driver for $8 they will buy it back for $2 almost immediately. Balls you purchase last only a game or two and must be constantly replenished because the free balls and clubs are extremely hard to control, by design.

Here's the worst part: WGT Customer Service is consistently hostile, unresponsive, and not helpful, and submitting complaints are grounds for deletion of your account.  In my experience with WGT, when I reported a programming fault to WGT, they did nothing to remedy it.  Their solution to deal with complaints was to terminate my account.

My solution is simple: I will file a credit card chargeback for all the money I spent on this game, and I encourage anyone else who has experienced WGT's poor customer service to do the same.

 

 


This report was posted on Ripoff Report on 03/13/2014 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/World-Golf-Tour/-San-Francisco-California/World-Golf-Tour-wgtcom-Customer-Service-Nonexistent-San-Francisco-California-1130527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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