• Report: #1034238

Complaint Review: World Gym Fitness Center

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  • Submitted: Tue, May 22, 2007
  • Updated: Tue, June 10, 2008

  • Reported By:Biloxi Mississippi
World Gym Fitness Center
2390 Pass Road Biloxi, Mississippi U.S.A.

World Gym Fitness Center Gave false information Biloxi Mississippi

*REBUTTAL Owner of company: Fair business practice....

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Was told I could skip payment for one month while I was gone on vacation. Still charged my checking account with a full monthly payment as a debit. When I called to complain, they said I misunderstood. That I had to still pay but would be given one free month at the end of my contract one year from now. The owner was rude to me and insinuated that I was lying. When I said then that I wanted to cancel my membership now, he told me to go ahead and hung up on me. I immediately went to my bank and they will try to get my monthly payment back for me. I would never do business with this company again as they give misleading information.

Charles
Biloxi, Mississippi
U.S.A.


This report was posted on Ripoff Report on 05/22/2007 08:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/World-Gym-Fitness-Center/Biloxi-Mississippi-39532/World-Gym-Fitness-Center-Gave-false-information-Biloxi-Mississippi-1034238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Fair business practice....

AUTHOR: John - (U.S.A.)

Just as Charles stated and our team member shared with him, the time would be added to the end of his membership agreement. As long as his membership is current and the term of his membership completed he will not lose the membership time he was out of the country. He gets the time back at the end of the term of his membership agreement. This is not a hidden policy. Many of our members freeze their accounts every month. Our company freeze policy is quite simple. If you are within the term of your membership agreement (meaning you signed up for 12 months and are currently in your 6th month of membership) you can request to freeze your account for several different situations including temporary relocation (min of 30 days). The freeze will be Time Only and all payments within the term of the membership will be paid regularly and the Time Frozen is added to the end of the term of the membership or in the scenario above the 13th month will be at no charge. If you have completed the term of your membership and are month to month with an open ended membership then the freeze is implemented immediately without any payments for a minimum of 30 days. This is a very simple and fair way to allow members to freeze their memberships.
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