My husband has been a member of World Gym for nearly a year. He has always paid cash, but occasionally I have made one-time payments using their online service at their web site. It clearly states they are one-time payments only.
During this time, they have repeatedly told him he was behind 30-60-90 days despite him having receipts showing his payments were made.
And then on March 20, 2013, I noticed a payment of $75+ was drafted from my checking account. My husband is not on my account, never has been, and has never had access to my debit card.
I contacted ABC Financial, the company which handles the payments for World Gym and they stated a staff member from World Gym contacted them that day and stated my husband had come into the gym with my debit card and requested his payments to be automatically drafted from my account. This was false because I was at work with my debit card the entire day (as evidenced by transactions I made in another city where I am employed), my husband does not have a vehicle of his own and therefore had no way to get to the gym that day, and he does not have access to my debit card information.
I filed a dispute with my bank, who gave me a tentative credit for the amount that was withdrawn without my consent. I also cancelled my debit card, which caused me to be charged fees to have it replaced. And I filed a complaint with the Better Business Bureau.
World Gym continues to insist that the debit card information was provided by husband. They sent documentation to the BBB which proves they are lying. All of my card information was printed on the receipts from the one-time payments I made and there is a notation on one of the receipts that was marked out that states they were contacting ABC Financial to add my card information. Still, Stephanie, the manager, insists that he presented the card and told them to make automatic withdrawals.
They have broken his contract, also, by stating he can no longer make cash payments at the gym. His contract, which they sent to us, clearly states that he can pay cash with the payment coupons sent to him by ABC Financial.
My bank stands behind me and stated that I can file charges against them for credit card fraud.
World Gym is a scam. Do not give them your bank information because they will make random withdrawals of random amounts of money. They will break the contracts they make with you when you call them out on their criminal activity! Beware!