• Report: #1045438

Complaint Review: World Pay

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  • Submitted: Tue, April 23, 2013
  • Updated: Tue, April 23, 2013

  • Reported By: TrueCloudHost — Dallas Oregon
World Pay
Internet United States of America

World Pay WorldPay, worldpay.com Payment system, World Pay, WorldPay, worldpay.com Internet, Internet

*Consumer Suggestion: Not the processor's, i.e. Worldpay's, fault

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I closed my account with premiumreseller.com due
to a death in my partnership. 2 Months after the account was closed premiumreseller.com went back into the
closed account and grabbed mt dead partners credit card information and started
running $10.00 charges in hopes we would not notice it. We caught them and
contacted WorldPay about the fraud and they told me
it was OK for this company to keep charging my dead partners card and basically
told me to go to hell. This place backs up the fraud because they are making
money off it
 
DO NOT LET WORLD PAY GET AHOLD OF ANY BANKING INFORMATION THEY WILL ABUSE
IT!!

This report was posted on Ripoff Report on 04/23/2013 07:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/World-Pay/internet/World-Pay-WorldPay-worldpaycom-Payment-system-World-Pay-WorldPay-worldpaycom-Interne-1045438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Not the processor's, i.e. Worldpay's, fault

AUTHOR: cjharrison - ()

Credit card processor's like Worldpay are not responsible if a merchant charges your credit card, either improperly or with proper authorization.  If these transactions were indeed fraudulent, you should have called the bank that issued the card for your dead partner, closed the accout and reported the transactions as fradulent.

In any event, you are barking up the wrong tree by blaming premiumresellers.com's merchant services provider, Worldpay, for the fradulent charges that premiumresellers.com made to your dead partner's credit card. The blame either falls on premiumresellers.com or whoever failed to close your dead partner's credit card account.

No credit card processor would tell a cardholder, "Go to h***."  Worldpay "got a hold of your banking information" because you gave it to premiumresellers.com who used it to charge the card.  You either forgot to cancel the card or failed to report the subsequently unauthorized transactions as fraud to the card issuing bank.  Or, and this is more likely, you probably didn't actually close your premiumresellers.com account. 

Visa, MasterCard and Discover make the rules and the rules say, "The cardholder (your dead partner's estate) must work through the card issuing bank to resolve these things with the merchant's (premiumresellers.com) processor (Worldpay).  If they can't come to an understanding, Visa, Mastercard and Discover are the final arbiters.

Many grievances surrounding credit card transactions and credit card processors are due to the ignorance of cardholders and merchants alike.  Furthermore, these grievances are often complicated with a complete failure of the cardholder and/or the merchant to take personal responsibility for understanding the rules and procedures surrounding the use and acceptance of credit cards as forms of tender.

Conlusion: the allegation in this report is specious and legally actionable.

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