- Report: #940777
Report - Rebuttal - Arbitrate
Complaint Review: World Travel
World Travel1501 Hughes Way, Ste 100 Long Beach, California United States of America
World Travel does not service its members in Long Beach, California
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My wife called World Travel and requested options for hotel and car rental reservation but got confusion and no recommendations.
I called to make the hotel reservation and talked with Giselle. She called back, said she couldnt process credit card. I called the credit card company who said they blocked it because it was from Great Britain. I asked them to let it go through, to which they agreed. I called Giselle and asked her to process reservation. She called later and said it wouldnt go through again. I called the credit card company who said they had had not received any requests. They suggested it might be World Travels system. I called Giselle and mentioned this and she said she would look into it. As of 1100pm I had no call from Giselle.
800am - I had no email confirmation on hotel reservation.
830am - I called World Travel and got an answer machine
835am - I called Giselles cell phone and left a message that if I had not received a reservation from her by 900am, I would process the reservation myself.
903am - There was no call from Giselle, I processed my own reservation.
As requested by World Travel, I formally requested my membership be cancelled and the membership fee refunded. Since then and after many emails, phone calls and personal visits, I still have not received an answer.
This report was posted on Ripoff Report on 09/13/2012 02:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/World-Travel/Long-Beach-California-90810/World-Travel-does-not-service-its-members-in-Long-Beach-California-940777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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