World Wide Group Travel says they specialize in destination weddings, however they seemed very inexperienced when handling my situation. They are nice when trying to get your business but when things go wrong, it's a different story. First, they make you sign a contract with a non-refundable $500 fee. This is a standard practice and this is understandable.
However, what they don't state in the contract is that they sub-contract out your hotel stay to a 3rd party (GoGo Travel). Not only that, but I had to point out that their rates were higher than (((redacted))). After pointing this out, only then did they "match" the rate. Secondly, normally with hotels if you cancel well in advance of your stay, they will refund your money 100%. However, with this travel agency, if you cancel months in advance, it won't matter. They will keep your deposit and you will get nothing back.
Not even a credit. Even if the hotel policy clearly states that your entitled to a refund if the cancellation is not within 48 hours of your stay. They pressure you to give them a full deposit way in advance to take "advantage" of the concessions. They try to have you stay at hotels that they prefer, so they can get a bigger commission. Do yourself a favor, and book with (((competitors' names redacted))) to take advantage of the flight+hotel discount rather than dealing with this agency. sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name