- Report: #930460
Report - Rebuttal - Arbitrate
Complaint Review: World Wide Travel
World Wide Travel3346 East T.C. Jester # H-4 Houston, Texas United States of America
World Wide Travel New World Wide Travel Company guaranteed travel vouchers that wre paid for and not received. Houston, Texas
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We were informed by sales agent, Eric Jacobs, that we would receive 3 days / 2 nights in Las Vegas for $149.98 per person. We were also informed that once this is paid through Check Only, we would receive two free trips for very two trips booked.
We were informed that once paid, we would receive our travel vouchers in the mail (4 total, 2
(paid) + 2 (free)) at which point we had up to 15 months to book our trip. We were informed that once you call to book your trip it would be an additional $49 per person for booking fees. No additional fees were mentioned.
Unfortunately we did not check the Better Business Bureau, Rip Off Report or any other website as it was a scam. We paid our money on 8/1/12 and received a certified envelope on 8/10/12 containing a promo code (110022) and telephone number to a Travel Center in Maryland 1-800-861-7313.
We called and were informed that you must pay an additional $49 to activate your special and $19 booking fee, each person. In addition, each person would have to pay an additional $99 or more when you call to book your trip. We were also informed that the promo code expires 5 days from the time you received your certified envelope.
We called back to World Wide Travel for reimbursement as we were not informed of the additional fees or the 5 day promo expiration. We were sent to customer service at New World Wide Travel, 1-888-400-3957, (5675 Jimmy Carter Boulevard #729, Norcross, GA 30071-2965), left a message for the owner, Wayne Williams, and was informed that he responds quicker to email.
I emailed Mr. Williams who stated he is a wholesaler who sale to companies like World Wide Travel who opens the deals up to the public. Mr. Williams stated his company offers customer service for World Wide Travel in regards to questions about vacations, booking, etc. however he
could not refund our money.
Mr. Williams stated he could recommend a refund but it is not EXPECTED. Mr. Williams followed up stating his recommendation was not favorable as we had 72 hours to cancel. It however took 9 days to receive the information in the mail!!!!. We called World Wide Travel again and were given the run around, people were changing their names however had the same voice.
We were informed by World Wide Travel that we just got a bad agent that didnt explain everything. We were later informed that Eric Jacobs was moved to booking. Although my friend booked through an agent by the name of Jackie that was no longer available either.
We are currently trying to dispute the charge through our banks as the withdrawal was made by Unleashed Services, not World Wide and it was a scam. Please, Please, Please do your research before purchasing services like this as consumers are taken advantage of everyday and there is limited assistance to recover your loss.
This report was posted on Ripoff Report on 08/21/2012 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/World-Wide-Travel/Houston-Texas-77018/World-Wide-Travel-New-World-Wide-Travel-Company-guaranteed-travel-vouchers-that-wre-paid-f-930460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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