• Report: #345246

Complaint Review: WorldMark By Wyndham, Wyndham Resorts, Wyndham Worldwide, WorldMark By Wyndham Vacation Ownerships

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  • Submitted: Sat, June 28, 2008
  • Updated: Thu, July 10, 2008

  • Reported By:Tucson Arizona
WorldMark By Wyndham, Wyndham Resorts, Wyndham Worldwide, WorldMark By Wyndham Vacation Ownerships
9805 Willows Road Or 8427 S.Park Circle, Suite 500 Redmond Or Orlando FL 32819, Washington U.S.A.

Worldmark By Wyndham, Wyndham Resorts World Mark By Wyndham, Wyndham Resorts, Wyndham Worldwide, WorldMark By Wyndham Vacation Ownerships Exploits My Son's Pain Redmond, WA Orlando FL Washington or Florida

*Consumer Suggestion: Bait and Switch.

*Consumer Comment: re: You can get a refund..

*Consumer Suggestion: You can get a refund!

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When I looked up Wyndham to see what the internet said about them, I found links to some of the comments on this site. After reading a vast number of the comments, I have decided to add my voice to yours. I am making that decision based on telephone harassment by a Wyndham employee named Justin from their nearby Oro Valley Office.

After numerous phone calls pressuring me to go to their presentation at the Oro Valley office (north of Tucson), I finally decided to drive up and get it over with. I attended their presentation and, afterward,was assigned to a woman who said this was time to "get acquainted." Because I am still emotionally raw from a recent family tragedy and the possible, impending foreclosure of my home, I was not able to be superficial. She asked questions about a partner or spouse and I told her about my husband's death in 1991 after the 1st Gulf War from Gulf War Syndrome and PTSD that triggered his chemical addictions. She asked how my children dealt with this and I shared that my sons were doing better until my youngest contracted Disseminated Valley Fever and Valley Fever Meningitis. I explained how it chewed up his spine and he was flat on his back for 10 months, all the while fearful he would die. I was given little hope he would live, so I decided to move into the hospitals with him to insure all the medical precautions were followed. That was a horrendous ordeal! A year and a half later, he is alive (thank God) and recovering at my home, with only a few neurological deficits. Believe it or not, I don't know exactly what she said after that, other than the pressure that was subtly applied. What I do know is that she manipulated me by inferring that this might be a good time to get away with my son.

My heart still hurts for my son who was only 22 years old when he became disabled. I learned to clean his tracheotomy (he couldn't breathe), helped to move or turn him when they couldn't find enough staff (took 3 people to move him to protect his chewed-up spine). Poor care resulted in his admission to a hospital from his nursing home in another town due to malnutrition and a lung infection. I had many opportunities to practice my faith and assertiveness with many doctors, nurses and techs; and, I had to refinance my house to have money to live on while I took care of my son over the past year. Unfortunately, I got caught up in a predatory lending situation, but only recently discovered that. Anyway, I said all this to say, I took what she intimated and ran with it. All I could think of was giving my son something that we could enjoy together. I did keep saying I didn't have the money for the purchase, though. And as some other folks on this site have stated, Justin, came over and started offering me deals while the lady kept repeating how much my son would love it. All I could think of was his frail 5'10" frame at 89 lbs laying in that bed for 10 months wearing a neck brace all the time, unable to move without 3 careful assistants, his poor neck with a trach sticking out of a hole in it, and a tube in his stomach for food.

Justin came over and offered me deals, just like some of the others on here have stated. The credit card was denied for poor credit. So, he broke the amount into payments of $261 each and took a post-dated check as a down-payment. I signed all their stupid papers, telling them I had no money in the bank right now. I was expecting to start work soon at two part-time jobs, so I hoped to have money in a few weeks. As I was driving the two hours to my home, I started to think about what I had allowed to happen and I cried all the way home. I called immediately and put a stop-payment on my check, and I called and canceled my membership. I left messages several days in a row and once reached a human. A couple of weeks later, a woman called to "help (me) make a payment since it (was) past due." I told her that I had canceled and she said she was unaware, suggesting I call the original number again to be sure staff knew. I did and never got another human at that Oro Valley office, so I left messages. That's when things started to get nasty.

I went to the bank one day near the end of May and learned that my account was over-drawn because the bank paid an electronic payment request submitted by Wyndham for $261. This overdrew my account and resulted in over $150 in charges because small checks or withdrawals occurred in the few days before I went to the bank. I couldn't pay the renewal premium for either my medical or dental insurance and had to go about 15 days with no money. I filed a claim with my bank and the money was finally returned. Not long after this, Justin called me to offer "support and to answer questions I might have." I told him I had canceled several times already and he said he had heard some stories about this, but it wasn't official until I sent the request for cancellation in writing. I agreed to write a letter and get it to the post office before it closed. Then, Justin raised his voice and told me it was too late to cancel and that "regardless of your hardships, you will need to consider this a financial obligation and find the money to pay." I repeated my statement about a letter and hung up my phone. He called right back and I picked up the phone and hung up again. Now, every three days I get calls from him; although, I actually had TWO calls from him today: one at 8 am and the other at 6 pm. I am quite stressed trying to find a job, dealing with creditors who could care less about my son's illness (one of which is trying to sue me and the other trying to take my home). I don't need him harassing me and adding to my stress. So far, there is no reply to my letter of June 13 that I sent to one of the offices either. I have decided to boycott the other Wyndham properties: Travelodge, Wingate by Wyndham, Super 8 Motel, America West Inn, Ramada Inn, Knights Inn, Days Inn, Baymont Inn and Suites, and Howard Johnson's. Big deal: I am broke anyway.

As a woman who has raised two sons alone after the death of my husband, bringing them to Arizona after we returned from overseas where my husband died, and putting myself through school so I could find a decent job, I am a pretty strong woman. I haven't given up yet on saving my house and am taking every interview I can get, although jobs are scarce. I don't want to end up homeless with my son not quite well yet. But, all this added stress from this phone harassment is wearing me down. I hope to hear from those of you in the lawsuit. These people need to feed their families, I know that; but the ends do not justify the means. Manipulation, bait and switch, exploiting my feelings about my son and using intimidation to make me pay for something I said I couldn't afford. This is a huge corporation, so I wouldn't be surprised if this happens quite frequently. I don't want to go to jail or be sued by someone else. I am open to suggestions. I am so very glad I found all of you! I don't feel so alone in this anymore.

Psycchic
Tucson, Arizona
U.S.A.

This report was posted on Ripoff Report on 06/28/2008 01:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/WorldMark-By-Wyndham-Wyndham-Resorts-Wyndham-Worldwide-WorldMark-By-Wyndham-Vacation-Ownerships/Redmond-Or-Orlando-FL-32819-Washington-98052/Worldmark-By-Wyndham-Wyndham-Resorts-World-Mark-By-Wyndham-Wyndham-Resorts-Wyndham-Worl-345246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Bait and Switch.

AUTHOR: Adam - (U.S.A.)

I understand what an emotional wreck you must be after such devastating losses. What you have to understand, as cruel as it sounds...the rest of the world keeps turning. The fact that you were having issues doesn't mean anyone is going to take a break from getting to whatever money they can out of you. Some people die and people fight over their money. It is insensitive but that is the way the world is, so if someone doesnt like it then they are free to leave. I have researched Worldmark by Wyndham and haven't come up with any valid complaints. I think people are saying its a rip off because they never use the vacation points.

If you did the math , for example: A trip to Tahiti would cost about $1200 per person for airfare and about $400+(check how much a beachhouse bungalow on the water will cost, its pretty expensive) for the room/per night that Worldmark puts you in. that means using your points and paying for your own airfare on a 7 night stay you would save $2800. It is like a 50% discount or more on your trip. If you did this for 5 years it would pay for itself. The main reason people think its a rip off is because it seems like they never use it. If you dont have $1200/per person for plane tickets, then I doubt you have any business going on vacation anyhow. Timeshares are not a good investment in my opinion, but they are a good lifestyle expense(there is a difference) If your income can't support that expense then dont buy and just say NO. Its like a person buying a $120,000 Maserati on a $25,000 a year salary then complaining when the Maserati owner repos the car because you couldnt make payments. Good luck with your troubles, I hope everything comes through right for you and your family.
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#2 Consumer Comment

re: You can get a refund..

AUTHOR: Verb1963 - (U.S.A.)

I'm curious how Worldmark by Wyndham could get refunds, but Wyndham Vacation Resorts can't??? any help...I'm fighting to dispute an illegal signing in NYC.. now they said the Mortgage isn't reportable and I'm looking for help to see if the Promissory note is null and void like the mortgage..any helpers??
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#3 Consumer Suggestion

You can get a refund!

AUTHOR: Joel - (U.S.A.)

You can contact Peggy Fry at Owner services at Worldmark by Wyndham. She can help you get a full refund.

Fry, Peggy - Member of the Board of Directors, VP owner services!
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