- Report: #1019888
Report - Rebuttal - Arbitrate
Complaint Review: WorldPay
WorldPay600 Morgan Falls Rd Atlanta, Georgia United States of America
WorldPay RBS Worldpay (formerly RBS Lynk) Misleading, Unethical Business Practices Atlanta, Georgia
Around 3rd Quarter of 2012, I was told by WorldPay customer service that our contract automatically renews each year and would do so again in July 2013. I was told I would need to call back at least three (3) months prior to that in order to cancel. When I called back around January 2013, I was then told the contract renews annually in January and I would have to pay a $495 "early termination fee" if I wanted to cancel.
I complained and to cut a long story short, I have been provided numerous misleading or false pieces of information by several WorldPay customer service reps ever since. I believe they are either incompetent, &/or purposefully doing it to continue extracting unwarranted fees and costs.
WorldPay provided a copy of our original contract, which states that cancelations must be made in writing, (not via a phone call). However, when I mailed our cancelation to the address on the top of our monthly billing statement, it was returned undeliverable by US Mail. I scanned the original letter and the returned mail, and provided a copy to WorldPay.
WorldPay has told me twice that I would receive a call back by a WorldPay "management team" member "within 24-48 hours", but my phone records indicate I have never, ever received a call back.
Today I paid a fee to our bank to place a stop payment on WorldPay. I imagine I will now be in for another fight when they realize they can't easily dip into our account. I would definitely urge anyone considering using WorldPay to use another merchant processor.
This report was posted on Ripoff Report on 02/25/2013 09:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/WorldPay/Atlanta-Georgia-30350/WorldPay-RBS-Worldpay-formerly-RBS-Lynk-Misleading-Unethical-Business-Practices-Atlanta-1019888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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