- Report: #27460
Report - Rebuttal - Arbitrate
Complaint Review: Worldcom Wireless
Worldcom WirelessExecutive Escalations Dept 2655 Warrenville, Downers Grove, IL. 60515 Chicago, Illinois U.S.A.
MCI Worldcom Wireless ripoff business deceptive company liars victimized us Chicago Illinois
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By the time this situation came up it was already into mid-February. I would call on a daily and then weekly basis trying to get this supposed phone up and running. This was because Worldcom said that phone was connected and would be working the following day. This process went of for weeks. Calling the customer service reps and then being to told to call the technical support and then being directed to another party. Each call that was made a waiting time of at least 10-15 minutes was connected to it.
By the time April rolled around, I was tired of calling and being billed for services that I didnt receive. Each time I called them I would fight with the reps having to tell them the long story over and over again because apparently they don't keep a record of their customer's complaints or calls. I fought several times with the billing office who said that I needed to pay this amount because I signed a contract for a sevice. But why pay for a service that I wasn't getting.
There were times when I asked to speak to one of their managers, the representative told me that I wasn't allowed to. When asked for their name they refused to give out that information as well.
Since then I've made many phone calls, in addition to having others call in and speak to them as well. All attempts have failed and now this terrible company has scarred my credit. They are a terrible company with horrible service and need to be put out of business.
This report was posted on Ripoff Report on 08/20/2002 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Worldcom-Wireless/Chicago-Illinois-60515/MCI-Worldcom-Wireless-ripoff-business-deceptive-company-liars-victimized-us-Chicago-Illino-27460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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