• Report: #63057

Complaint Review: Worldcom Wireless

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  • Submitted: Tue, July 08, 2003
  • Updated: Fri, August 01, 2003

  • Reported By:Homer Georgia
Worldcom Wireless
P.O. Box 259 Newark, New Jersey U.S.A.

Worldcom Wireless ripoff charging me for a phone I returned now has been turned over to a credit co. Newark New Jersey

*Consumer Suggestion: The same thing happened to me

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Worldcom Wireless called us on the phone and told my husband about the plan and that we had 30 days to look at the phone and decide if we wanted to keep it or not.

In the mean time my husband company had given him a phone.
When we received the phone from World Com it was in 2 boxes.

We opened it and looked at it and the plan was not as they had told him on the phone and the phone looked real cheap so we boxed it backed up and I called them and told them we didn't want it.

They told me They would have to send ma a Label and info on how to return it. We waited 2 weeks noyhing came.

I called them back ,told them I needed to get a label to return their phone and I had already called. It was the same woman each time. She remembered me calling and said" Oh I'm sorry I'll get it right out to you

I finally received it and shipped the phone back to them. A few weeks later I received a bill for $36.63.

I called them and told them I returned the phone and gave them the info. She said ok no problem We will probably receive it in a few days.

They sent me another bill and I wrote a letter on the bill and returned it to them telling them I had returned the phone with their label.

I haven't heard any thing else from them.This all happened 1 to 2 maybe 3 years ago. I can't remember.

Then 5/27/03 I received a letter from Nationwide Credit,Inc. P.O. Box740603 Atlanta,Ga. 30374-0603 saying I owed this money.

I called them and told them I didn't owe this I had returned the phone. The guy (Mike) said it was because I didn't return it within 48 hours which was strange because we were told we had 30 days

Plus the woman took her sweet time sending the label. I tried to call Worldcom but didn't have a phone # or address. McI gave me a phone # but I couldn't talk to any one when I called I

got a recording saying my account was turned over to collections and end of conversation. I got another phone call today 7/8/03 from a woman this time who wasn't very nice. I told her the same story.

She said she would be filing a civil suit against me. I was so mad I tried calling Worldcom again but of course I got a recording about accounts and no other option.

So I got on the internet to se if I could e-mail them when I came up on this rip off report. That is what they are a rip off.

I don't feel like I owe them.

Phoey
Tired, Ohio
U.S.A.

This report was posted on Ripoff Report on 07/08/2003 02:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Worldcom-Wireless/Newark-New-Jersey-07101-02591/Worldcom-Wireless-ripoff-charging-me-for-a-phone-I-returned-now-has-been-turned-over-to-a-63057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

The same thing happened to me

AUTHOR: Nikki - (U.S.A.)

Back in October of 2000, my husband received a telemarketing call from Sprint and was offering him a free phone if he signed up for one of their plans. Since he already had a Sprint account, he was going to order the phone for his sister.

When we received the phone, the outside of the box said MCI Worldcom. We thought that that was odd and had we known that this had anything to do with MCI, we would've NEVER ordered the phone since we had a bad experience with MCI Long Distance Plan before.

Anyhow, we decided to keep the phone. In the process of trying to activate the phone, we were given several phone numbers from a letter that had accompanied the phone, to call to activate the phone and to set up voicemail. All of the numbers that we had called were voice activated and lead us around in circles with the phone options and when we selected the option to speak to an operator, the line would disconnect.

Since we couldn't activate the phone and we couldn't speak to someone to get a shipping address to ship the phone back, we just boxed up the phone and left it there. (We gave up after two weeks of trying to futilely activate the phone and trying to get in contact with a live person.)

Two months later, we received a bill for over $30.00. We thought that that was ludicrous for us to be charged when we couldn't even activate the phone to put it in use. So I called the Customer "NO" Service number on the bill and after 30 minutes finally got an operator, and explained the situation and was given a phone number to call to get the shipping address and was told that they will "zero" out the account and close it. I then shipped the phone back as soon as they sent me the shipping label.

Needless to say, after two years of me shipping back the phone. I was still getting bills from MCI. Everytime that I got a bill, I would call MCI (and be put on hold for at least 30 minutes each time) and was told that the account will be "zeroed" out and cancelled. I was also told at one point that they had a new computer system installed, and so the bills were being generated automatically so I will still be receiving a bill for the next 2-3 billing cycles. (I've also asked to speak to a supervisor or manager everytime to verify that the account is closed and was told that there is not a supervisor around or there isn't even a supervisor available in the building!)

Finally, the middle of 2002, I got a bill from MCI for over $200.00 and also a letter from a collection agency saying that if I don't pay this amount, that this is going to go on my credit report and that they'll have to take legal actions.

After some researching, the following is what I did to resolve the situation:

1. Created a document of a timeline of all of the bills that I had received and the charges for each bill, the account number on the bill, the name of the person that I spoke to each time that assured me that my account had been "zeroed" out and cancelled, and the date that I spoke to that person. (During this process of going back looking through my bills, when I was told that my account was closed out, they went ahead and opened a new account number under my husbands name for the same phone! They did this three times!)
2. I then sent a "drop-dead" letter to the collection agency and to MCI headquarters via certified mail along with the timeline document. (See a sample "drop-dead" letter below.)
3. I then filed a complaint w/ the Better Business Bureau and included the steps that I've taken to try to resolve this issue. The BBB will follow-up with the claim and will keep you updated with what actions have been taken by MCI to resolve the matter.

I know that this is a lot to do, especially for such a small amount, but I just got tired (and stressed out) of getting all those bills month after month for a phone that I no longer have or have never even used and to be turned over to a collection agency and possibly have my credit ruined.

I hope that you get this situation resolved. So far, I have not received anymore bills from MCI after filing w/ the BBB.

SAMPLE of "Drop-Dead" Letter to Collection Agencies:
------------------------
(Date)

To Whom it may concern:

I have been contacted by your company about a debt you allege I owe. I am instructing you not to contact me further in connection with this debt. Under the Fair Debt Collection Practices Act, a federal law, you may not contact me further once I have notified you not to do so.

Sincerely,

(Name)

(Account No.)
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