- Report: #933690
Report - Rebuttal - Arbitrate
Complaint Review: Worldline
Worldline605 Boxwood Drive, Cambridge, Internet United States of America
Worldline, worldline.ca, fibernetics internet, internet bundles, internet service providers, high speed internet, Home Phone & High Speed Internet Bundle, Flat Rate Unlimited Canada Calling, digital home phones, Internet Ontario, Canada
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I made the huge mistake of signing up for Worldline's bundle. I paid the "first and last month" for a total of $124.19 charged to my credit card on August 2nd 2011. I gave them 2 weeks notice when to come set up the services as I was moving in to our new place- so they were to come on Agust 15th. Both my husband and I work form home, so I had to ensure the services would be set up on time. Not only did they NOT show up to install the services, but when I called them they hadn't even set up the account properly.
The agents could not find me in their records- although they had NO problem charging my credit card for $124 2 weeks before that! It took me over 2 months- countless emails and phone calls, to finally get a manager to call me back...and guess what!?!?! ONLY after I had already filed a charge back with my credit card company as Worldline continued to bill my credit card monthly for $62.00 for a service they never even installed!!!
After speaking with Mike, the "manager" at Worldline.ca (and only one that speaks fluent English...their call centre is in the Carribean). He tried to make it right. He said he could refund me for the months that had been taken off my credit card when the services were never installed AND/OR give me the month of November's service free for the hassle and aggravation.
Now I work in Customer Service, and he was really trying to make an effort to keep my business, even though I was already going through the charge back process, I asked Mike at Worldline to send me all this in writing in an email- which he did. With this done, and the resolution in writing, I thought I would give it another shot~ my 2ND mistake! They finally set up the services, and all was good up until January. They claim 5mbsp speed...BULLSH*T!! We did the speed test over and over and we were lucky if we had a 1/2 mbsp!!
I contacted Worldline over and over because of incredibly slow connections, and times when we lost the connection completely for hours (btw- you have NO phone when this happens, as it is Voip). Worldline continued to do nothing. There was no technical support at all, and no accountability as to the slow or non existant connection. Their live chat on their website worldline.ca only works if you want to sign up for service and give them money.
My husband and I bought a house and were scheduled to move on August 2012. On July 20th, I contacted Worldline to advise them that I was giving them 30 days notice of non renewal of my services. My last month had already been paid for in August 2011 when I signed up for the services. Worldline tells me that my services were connected in October, so therefor I was getting out of my contract early and there would be penalty fees!!!
I argued with them that my services were set up in August 2011 when they charged my credit card first and last in the amount of $124- and that I was charged for 2 months after that for this services, and that I was not to be penalized for their incompetence....I signed up in August, and paid for August, September and October before they gave me a month for free for all the hassle mentioned above.
I sent a detailed email to Mike at Worldline expressing my anger and discontent, and forwarding him the email he sent me in November about not charging for the month. He said he would look into the matter and call me back....well he did NOT call me back! In fact, that DAY Worldline charged my credit card for the month of August 2012(even though it was already paid for in my first and last month). I was livid!
To make matters worst, I get an email from Worldline days later saying that they have cancelled my services immediately for non payment for the month of November...you know- the free month Mike gave me for the hassle I endured and to cancel my charge back! So now I paid for the last month AGAIN, and Worldline has cut off my services 1 month early! I had had enough, I drove into work for the last 3 weeks for work as I had no internet for August.
We moved into our new home mid August, and have Bell Fibe (OMG!! Now THAT is fast internet!)...I got my credit card statement last week...yeah- Worldline charged my for services from August to September!!! Can you believe these ignorant idiots!!!! They cancel MY service 1 month early and have the balls to continue charging my credit card! Of course, as usual I cannot get in touch with ANYONE at Worldline.
They will not return my multitude of emails or calls. I have contacted my credit card company for a charge back...again! What a complete hassle....this company is only good to take your money- they do not provide the services they claims, and when they do it is SOOO much slower than advertised, they fraudulently take money from your account, and cancel your services whenever they want and hide behind computers!
STAY AWAY! FAR FAR AWAY FROM Worldline.....rip off company
This report was posted on Ripoff Report on 08/28/2012 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Worldline/internet/Worldline-worldlineca-fibernetics-internet-internet-bundles-internet-service-provider-933690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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