- Report: #794123
Report - Rebuttal - Arbitrate
Complaint Review: Worldpay
WorldpayAtlanta, Georgia United States of America
Worldpay RBS Worldpay Holding $30K and Wont Release without notice!!! Atlanta, Georgia
*Consumer Comment: Why all the charge backs?
*General Comment: A few quick questions, and a little advice
*Consumer Comment: Get used to it.
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After the weekend sales event I had, I ran about $25K or more in charges. I check my online statement this morning and there was nothing. I called again and they elevated my account to a secondary risk department. The lady proceeded to tell me that I always have had chargeback since starting business with them, but every single one of them was taken care of and even recharged. There were no issues and I was NEVER EVER warned about excessive chargebacks the whole time.
Now, she said they are closing my account and holding my almost $30K for 6 months. The only way I found out was because I check my accounts daily. If I didn't, they would have let me continue to charge and not pay me. I asked my wasn't I notified and she said we sent you a letter yesterday, so you should get it in a few days. So you hold my money, and can't even pick up the phone and say so? My business will go under without that cash. I have vendors to pay. It's my customer's money. What do I do at this point? Well, the first thing is I am going to warn anyone that considers this place for their credit merchant needs. They have basically put me out of business because now I can't charge cards and I can't get my money. This should be illegal. I am going to contact my lawyer and see if there is something that can be done. If not, I will make it my full time job to see that EVERYONE knows about this company.
This report was posted on Ripoff Report on 11/01/2011 01:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Worldpay/Atlanta-Georgia-30350/Worldpay-RBS-Worldpay-Holding-30K-and-Wont-Release-without-notice-Atlanta-Georgia-794123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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