• Report: #872122

Complaint Review: Worlds of Fun

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  • Submitted: Sun, April 22, 2012
  • Updated: Mon, April 23, 2012

  • Reported By: Dan — Gladstone Missouri United States of America
Worlds of Fun
4545 Worlds of Fun Avenue Kansas City, Missouri United States of America

Worlds of Fun Change in Line Policies after Season Pass Purchase Kansas City, Missouri

*Author of original report: Clarifications to Robert's Post.

*Consumer Comment: Sorry to tell you...

*Consumer Comment: The Next Step

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Until this year, Worlds of Fun has maintained a clear, consistent, and fair 'Line Jumping' policy.  To ensure fairness (first come, first served; wait your turn in line) WOF had ensured that guests would be served on rides by their order of waiting, and signs were posted that 'line jumpers', or those cutting in line, would be removed from the park.

However, new for 2012, Worlds of Fun has implemented a program where they allow line cutting through a program called 'Fast Lane'.  This program allows those that pay Worlds of Fun an extra amount over the normal admission price the ability to cut into the front of lines an unlimited amount of time on the 10 most popular attractions (i.e. rides with the longest lines) for an entire day.

The rip off is that Worlds of Fun sold a large number of 2012 season passes before this program was announced.  Purchasers of 2012 season passports made their purchase when it was reasonably assured that Worlds of Fun would remain a 'first in line, first on the ride' park.  Enabling unlimited line cutting by other patrons on the rides with the longest lines dimishes the value of the season pass.  No announcement was made to 2012 season pass purchasers, in fact I can find no press release at all announcing the significant line cutter policy changes.

This would seem to be a very promising class action for all 2012 ticket purchasers if these changes were not divulged fully before purchase.


This report was posted on Ripoff Report on 04/22/2012 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Worlds-of-Fun/Kansas-City-Missouri-64161/Worlds-of-Fun-Change-in-Line-Policies-after-Season-Pass-Purchase-Kansas-City-Missouri-872122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Clarifications to Robert's Post.

AUTHOR: Dan - (United States of America)

Robert,

I have corrections to your post.  I have used both Disney's FastPass and Universal's Front of the Line Pass, and they are quite different products.  The Fastpass is a 'virtual queueing' system that is available to all patrons, and is therefore a much different product than the World's of Fun 'FastLane'.  The Universal 'Front of the Line Pass' is identical to the World's of Fun 'FastLane', and from my experience in March of 2011, DOES NOT, as you state, add just a few minutes of wait time.  From analysis of the number of people getting on the rides during the two days I attended Universal Studios, wait times were DOUBLED for 'normal' ticket holders as a result of this product (the regular lines were often over 40 minutes long at that time).  I swore off Universal Studios as a result of my actual experience, and will never go back.

This is not all that important, however, because it is the CHANGE in policy that is of the essence in this case. I purchased the season passes for 2012 before the 2011 season ended, and long before this change in line policy was announced.  In reality, this new 'FastLane' product provides no additional rider capacity.  It's only purpuse is to TAKE capacity away from normal patrons, and GIVE it to those who pay the extra charge. Since no capacity is being added and only taken from others, the real value of this product is coming from the regular paying patrons.  Their passes are reduced in value as a result, and Worlds of Fun gets all the benefit for delivering no value.

I have requested a refund for my four passes.  I was required to do it in writing, and do not know the result, yet.
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#2 Consumer Comment

Sorry to tell you...

AUTHOR: Robert - (U.S.A.)

What you are describing is fairly common in the with major Theme/Amusement Parks.  Just search "Six Flags FlashPass", "Disney FastPass", "Universal Front of the Line Pass" just to name a few.  This does not change any "line CUTTING" policy.  That is anyone who tries to cut a line without the FastLane, or if they have "FastLane" and do not follow the rules as to what to do, I would bet that they would be kicked out just as fast.

Unless you have something in writing that they will always remain "First In-Line/First On", or that before they change their policy they must get your permission you are pretty much out of luck as to any "Class-Action Lawsuit".  In fact if you knew what went on to get a CA Lawsuit going and what remedy you may get out of it you would realize how silly even making that statement is. 

Now not knowing specifically about that park, I would guess that your "Season Pass" is equivalent to someone purchasing a regular ticket.  If they follow the model of other major Theme Parks that
charge extra(not all do for example Disney does not) for this I would bet that just like a regular ticket holder you have the OPTION to upgrade your pass to get this "Fastlane" either for the day or the season. 

I will also say that if they are like other parks they limit the number of these each day.  So even when they sell these passes it may add only a few minutes to your time in line.

Of course if it bugs you that much have you tried asking for a refund of the pass so you don't have to go there worrying about how bad your experience might be.
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#3 Consumer Comment

The Next Step

AUTHOR: Cory - (U.S.A.)

The next step for those scumbags is to "allow" the regular season passholders to upgrade their season passes to the fast lane status, for a small fee of course. That way they too can cut in front of the regular peons.
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