• Report: #380952

Complaint Review: Worldwide Travel Center

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  • Submitted: Mon, October 13, 2008
  • Updated: Mon, June 22, 2009

  • Reported By:Fishers Indiana
Worldwide Travel Center
16- SW12 Ave Suite 102 Deerfield, Florida U.S.A.

Worldwide Travel Center Down the rabbit hole with lies and mis-direction Deerfield Florida

*Consumer Comment: Rebuttal to "Learn to Read"

*Consumer Suggestion: LEARN HOW TO READ!!

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Add our names to the ever growing members of the general public that have found their encounters with Worldwide Travel Center leaving a bad taste in ones mouth. Hear now our tale of woe. We foolishly went to a time-share presentation, mainly because of the 2 day/3 night offer. This was 6/20.
On 7/1 we called to activate the offer, many questions were asked, and we were asked for our selections. As we had none at that time we were told we had one year to do so. 9/1 we decided to head to Florida in late October. So on 9/2 we called to make reservations for 10/24 - 10/26, we gave three locations, and we given our third choice, Daytona, when asked we would get our confirmation, we told 7 to 10 Business Days. At this point no problems.
On 9/16, we called to ask where the confirmation was, we were now informed that no word had come from the resort, so we were to wait until the end of the next week, and if we did not hear anything that we were to call back.
On 9/26 the new company line was it was being passed to a supervisor, and we would hear soon. We were becoming somewhat concerned, as this was leaving a 3 day hole in our trip. 10/3 we called and informed lady on the phone that this was getting critical, if they could not get something soon we were going to have to make alternate arrangement, once again we were told "Supervisor is handling it". 10/9, no reservation, we now called and told Elizibeth, lady on the phone, to forget it, we could wait no longer, we were then passed to Supervisor "Joey", who quite calmly stated that we could not cancel the reservation as it was beyond 30 days, when asked how one can cancel something that did not exisit, he got somewhat beligerent and terminated our converstation. Now surprise, surprise on the very next day we get a confirmation email, for a stay in Daytona, and "wait for it", with a Required Tour of the Property. Detailed reading of original agreement found not one reference to a Tour, and at no time in any converstation was a Tour mentioned, that would have been a deal breaker from the get go. And noted on email confirmation, that has now arrived 14 days before our arrival date, we must cancel 30 days in advance (Impossible) or location may charge credit card for full rate. We have to date filed complaints with FTC, Indiana AG, and Florida AG. Worldwide Travel Center is a pure con, they stall until they think you have no choice but to do as they say. But a contract that cannot be fullfilled is not a legally binding contract, for a 30 Day Cancellation policy to be enforced, confirmation must be given at least 45 days in advance, unless reservation was made less that 30 days from date of stay. Any charges made to credit cards can be treated as fraud, and with copies of original agreement, and email confirmation sent to credit card companies, all charges will be reversed. To all that have dealt with this company, we urge you to file your own complaints with your state AG, the Florida AG, and the FTC. If not, the rip off will continue.

Laurakay
Fishers, Indiana
U.S.A.

This report was posted on Ripoff Report on 10/13/2008 09:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Worldwide-Travel-Center/Deerfield-Florida-33442/Worldwide-Travel-Center-Down-the-rabbit-hole-with-lies-and-mis-direction-Deerfield-Florida-380952. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Rebuttal to "Learn to Read"

AUTHOR: Frank In Az - (U.S.A.)

We are two college educated people that have good paying jobs and are capable of filing complex IRS tax forms. But we started this process with the thought that Worldwide was in business to provide an actual valuable service to those that received these "gifts". Yet the instructions for filing the travel request are NOT clear and NOT all listed in the same set of instructions. Add to this that customer service is either non-existant or when you do reach someone they will not assist you with any questions. THEN add, that since you must claim this as a "gift" with an inflated value, plus deposits and fees it makes no sense in even putting yourself through the aggravation. You can only travel mid week. You cannot book within weeks of any holiday. At best you will get a trip that is at a very off-peak time and yet get an IRS form that will inflate your income tax far more than the trip is worth. Not to mention additional paperwork come tax time. Stay away. [Of course this is what they want- they have sold these "gifts" hoping no one actually uses them!]

"Learn to Read" must be an owner of this scam business.
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#2 Consumer Suggestion

LEARN HOW TO READ!!

AUTHOR: Melissa - (U.S.A.)

EVERYONE TALKS ABOUT WORLDWIDE TRAVEL LIKE THEY ARE THIS HORRIBLE COMPANY!! FIRST OF ALL LEARN HOW TO READ AND YOUR VACATION WILL FOLLOW THROUGH! SECOND, ANYONE WHO ACTUALLY PAYS ATTENTION TO THE IGNORANT PEOPLE WHO WRITE BAD ABOUT THE COMPANY ARE JUST AS IGNORANT! ITS CALLED COMPATATION! THIS IS WHAT THEY DO, THEY TAKE THE TIME TO ACTUALLY WRITE BAD ABOUT THE OPPOSITE COMPANY BECAUSE THEY DONT KNOW HOW TO MAKE IT ON THERE OWN. WORLDWIDE TRAVEL HAS BEEN OPEN FOR 25YEARS AND HAVE HUGE COMPANIES SUCH AS CURVES, HBO, COMCAST AND MUCH MORE WHO PURCHASE THROUGH THEM ON A REGUALAR BASIS. I RECOMEND IF YOU ARE LOOKING FOR INFORMATION ABOUT WORLDWIDE TRAVEL THAT THIS IS THE WRONG PLACE TO LOOK FOR REFERALS! DONT BE STUPID, DO IT THE RIGHT WAY, CALL AND ASK FOR SOME!!
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