- Report: #380952
Report - Rebuttal - Arbitrate
Complaint Review: Worldwide Travel Center
Worldwide Travel Center16- SW12 Ave Suite 102 Deerfield, Florida U.S.A.
Worldwide Travel Center Down the rabbit hole with lies and mis-direction Deerfield Florida
*Consumer Comment: Rebuttal to "Learn to Read"
*Consumer Suggestion: LEARN HOW TO READ!!
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On 7/1 we called to activate the offer, many questions were asked, and we were asked for our selections. As we had none at that time we were told we had one year to do so. 9/1 we decided to head to Florida in late October. So on 9/2 we called to make reservations for 10/24 - 10/26, we gave three locations, and we given our third choice, Daytona, when asked we would get our confirmation, we told 7 to 10 Business Days. At this point no problems.
On 9/16, we called to ask where the confirmation was, we were now informed that no word had come from the resort, so we were to wait until the end of the next week, and if we did not hear anything that we were to call back.
On 9/26 the new company line was it was being passed to a supervisor, and we would hear soon. We were becoming somewhat concerned, as this was leaving a 3 day hole in our trip. 10/3 we called and informed lady on the phone that this was getting critical, if they could not get something soon we were going to have to make alternate arrangement, once again we were told "Supervisor is handling it". 10/9, no reservation, we now called and told Elizibeth, lady on the phone, to forget it, we could wait no longer, we were then passed to Supervisor "Joey", who quite calmly stated that we could not cancel the reservation as it was beyond 30 days, when asked how one can cancel something that did not exisit, he got somewhat beligerent and terminated our converstation. Now surprise, surprise on the very next day we get a confirmation email, for a stay in Daytona, and "wait for it", with a Required Tour of the Property. Detailed reading of original agreement found not one reference to a Tour, and at no time in any converstation was a Tour mentioned, that would have been a deal breaker from the get go. And noted on email confirmation, that has now arrived 14 days before our arrival date, we must cancel 30 days in advance (Impossible) or location may charge credit card for full rate. We have to date filed complaints with FTC, Indiana AG, and Florida AG. Worldwide Travel Center is a pure con, they stall until they think you have no choice but to do as they say. But a contract that cannot be fullfilled is not a legally binding contract, for a 30 Day Cancellation policy to be enforced, confirmation must be given at least 45 days in advance, unless reservation was made less that 30 days from date of stay. Any charges made to credit cards can be treated as fraud, and with copies of original agreement, and email confirmation sent to credit card companies, all charges will be reversed. To all that have dealt with this company, we urge you to file your own complaints with your state AG, the Florida AG, and the FTC. If not, the rip off will continue.
This report was posted on Ripoff Report on 10/13/2008 09:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Worldwide-Travel-Center/Deerfield-Florida-33442/Worldwide-Travel-Center-Down-the-rabbit-hole-with-lies-and-mis-direction-Deerfield-Florida-380952. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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