Okay, so I got sucked into doing the free i-Pad offer from a Facebook ad. This was one of the offers
suggested through that process and I chose the WOZO offer because it was a minimal purchase and the add stated that I would receive a poster
for 99 cents, I didn't even realize that I had 'joined' a poster club! I placed the order and the window closed. Normally, when shopping online, you receive some sort of confirmation, so I expected that but didn't received one. I let it go, thinking that I would just receive the poster, then go from there. (I admit that, at the time, I did not read the fine print and was not aware that I
would be charged a $29.99 membership fee on top of the 99 cents, if I did
not cancel within 4 days(?)...but really, what's up with that? It has been my experience that a "trial" membership usually lasts at least a month, AND, in this case, if I have no tangible product or services in my hands, just what am I supposed to be evaluating during that 4 day period?)
When checking my e-mail some days later, I received a notice from my bank that a purchase had been made over the internet, and that if I didn't recognize the transaction to call them immediately. I, of course, did not recognize the transaction, but thought that possibly my husband had made a purchase for my birthday. (Ya, I gotta deal with this on my birthday! Happy Birthday to me!)
I googled the name on the transaction and found a story on this website almost identical to mine and knew that I had been scammed. In that Rip-off report he/she stated that, "There is no phone number listed on their website, only an email
address (email@example.com). I repeatedly emailed this address to cancel
my account but got no response."
So I called my bank and told them that I wanted to dispute unauthorized charges. The bank employee asked if I had called the poster company and I told her about the Rip-Off report and what it said. She found a phone number for the company and we had a three-way call. WOZO was emphatic that they would not reverse the $29.99 charge because I agreed to the terms of service and did not
cancel in time. They, however, agreed to cancel my account, and gave me a cancellation number. I was told that I would receive my poster and would not be charged a membership fee the following month.
Then, I got to thinking, okay, so I obviously paid for a months membership, so, as a member for that month, I should get something for that 30 bucks, so, I went to their website and tried to sign on to "my account", but couldn't because I did not have a password. Up to this point, I still had not received a confirmation or correspondence of any kind and had been given no password in order to login. I clicked on the "forgot password" button and, only then, received a password in my e-mail inbox. (Oh, and, by the way, there absolutely is no phone number listed on their website!)
I finally got signed into my account and clicked on "order status" which showed the order number to be the same as the cancellation number that I had been given, the order date, and the recipient: me. Then it stated that "This order is marked as Cancelled"
and "Your Order Contains the Following Items:".
To me, this sounded like they had canceled the order, as well as, my membership, and that I would be receiving nothing at all for my $31! I called the company again and spoke to a representative who told me that even though it states that the order is canceled, that I would still be receiving my 99 cent poster plus another one for the 29.99 that I had paid. I told him that I had not chosen another poster and was then told that I didn't get to choose, just that I would receive one from the same category as the one I had selected to begin with! Wow! What fabulous customer service! Not only are they tricking you into a membership, they make you purchase something that you may not even want! Unbelievable!!!!!! Also, upon further research of the WOZO website, I discovered that there is nothing explaining about how a membership is supposed to function...so how are you supposed to know any of these stipulations.
I went back and clicked on the "order details" and this is what came up:
WOZO.com - Order #XXXXX
Your order details are shown below.
Order Status: Cancelled
Order Date: Xth Oct 2010 @ 1:14 AM
Order Recipient: Me
Order Total: $0.99 USD
XXXXXX, XX XXXXX
XXXXXX, XX XXXXX
Order #XXXXX Contained the Following Items:
|Total Cost:||$0.99 USD|
This also appears that the order has been canceled...
Now I have spent 3 hours dealing with this , and will probably end up receiving nothing for the money which was, I feel, stolen from my bank account! There should be some sort of recourse here! Lesson learned: (Duh!) Don't disregard the terms of service, always fully read and understand the fine print! And basically, don't get involved with these free offers, period!