• Report: #324552

Complaint Review: Wpi Friends

  • Submitted: Tue, April 08, 2008
  • Updated: Fri, April 11, 2008

  • Reported By:sawtry Other
Wpi Friends
21 The Maltings Internet United Kingdom

Wpi Friends scam - taking a little bit of money each other out my account Sawtry Internet

*UPDATE Employee: Reply from iFriends

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this company WPI Friends has been taking funds out of my account without authorisation. it has been taking 3 - 5 pounds out each month without me realising it till now. wondering how to get rid of this hassle and get on with life.

Chrisforsyth
sawtry
United Kingdom
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

demand tion E.
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and orm.


This report was posted on Ripoff Report on 04/08/2008 11:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wpi-Friends/internet/Wpi-Friends-scam-taking-a-little-bit-of-money-each-other-out-my-account-Sawtry-Internet-324552. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

With the information that Chris provided, we located his iFriends accounts. He actually had two accounts with us. He used our online cancellation utility to cancel one, but did not cancel the other account. That account remained open, with VIP premium access, and this is why Chris has seen charges. We have cancelled the account and refunded the charges. Chris should see the refunds reflected on his credit card account within the next 7-10 business days. If Chris has any questions, we encourage him to contact our Customer Care department. From the UK, our toll-free number is 00-800-4374-3637.

When Chris created the account, he affirmatively chose to enroll in the upgraded iFriends VIP membership. The regular iFriends membership is free, but the VIP membership that Chris chose to access has a monthly charge associated with it. This charge was clearly and conspicuously disclosed in advance, and Chris actively chose to create his account with the VIP membership. As stated above, we have refunded the charges and cancelled the account.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are best in class in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
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