• Report: #238916

Complaint Review: Wpi*friends Elite

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  • Submitted: Wed, March 14, 2007
  • Updated: Thu, March 29, 2007

  • Reported By:wentworthville Other
Wpi*friends Elite
wpi*friends elite , Florida U.S.A.

Wpi*friends Elite rip off fraudulent billing Florida

*UPDATE Employee: Reply from iFriends/WebPower Customer Service

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This company has been billing my credit card around $25au since Sep 06.I have never subscribed to or used any of there services.

They are virtually impossible to contact by email. Although i have tracked down a phone number.
But i'm not about to start making international phone calls to sort this problem out.

It's now in the hands of my bank & they are endeavouring the return of my funds.

Scott
wentworthville
Australia

This report was posted on Ripoff Report on 03/14/2007 06:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wpifriends-Elite/Florida/Wpifriends-Elite-rip-off-fraudulent-billing-Florida-238916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Reply from iFriends/WebPower Customer Service

AUTHOR: Steve - (U.S.A.)

Since becoming aware of the above RipOffReport complaint, we have located Scott's accounts. Customer service is our top priority, and we have issued refunds for the charges in question and have cancelled his accounts. We have attempted to contact Scott directly via email, at the email address we have on file for him, to inform him of the refunds and account cancellations. If Scott has any further questions or concerns, we encourage him to contact our Customer Care Department at 00-800-4374-3637. Representatives are available 24 hours a day, 7 days a week.

Scott created two accounts with iFriends. Both of these accounts were created with Scott's personal information, including credit-card number, mailing address, email address, and IP address. This information was independently verified by MasterCard and by internet IP-address registries.

While the standard iFriends membership carries no charge, Scott (or someone using his credit card number and personal information) chose to enroll in the upgraded premium Elite membership both times that he created accounts. The type of account he affirmatively opted to participate in carries a monthly charge. These charges were clearly and conspicuously disclosed in advance, and he participated in numerous click-throughs to indicate his acknowledgement and consent to these charges. Since Scott created two accounts, he went through this process twice, and affirmatively chose to upgrade his membership both times.

Prior to Scott's complaint on RipOffReport, we had received no contact from him, either by email or by phone. We provide a link to email and telephone contact information on every page of our website this link provides toll-free telephone numbers for countries around the world, including Australia. Additionally, we provide a toll-free phone number from Australia next to every charge that we bill, so that we may be easily contacted if the user has any questions about his account.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
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