- Report: #781858
Report - Rebuttal - Arbitrate
Complaint Review: Wpromote
Wpromote1700 E. Walnut Ave. Fifth Floor Internet United States of America
Wpromote- Social Boost, Impressions, but low traffic. Improper customer service, Internet
*UPDATE Employee: Not Working and Rip Off are very different things
I spoke to a customer service rep by the name of "Jamae Fraser". She went on about how wpromote was a fortune 500 company and their Social Boost and Quick List options are one of the best on the internet. I signed up for the Quick List option, which sounded awesome at the time, but after about weeks of it I realized that Social Boost was simply an option that you can individually go to facebook.com and do it on your own. Instead they try to act like their company has a individual seo or ppc campaign of their own. They also use the Quick List option that you can go on google adwords and do yourself. The customer service reps have lack of knowledge of marketing other than what they're required to tell you.
My reason for saying that is because the quick list option was not able to be used on my website for content reason, which I did not understand, because every other company was able to. When I called the social boost rep to ask if I can switch it over, after I added even more content, he told me that they were simply not going to do it for me. He also told me he wouldn't buy anything from my website if he went there, and I am not going to make any sales with it. He is the specific customer service rep for that option with the number: Social boost contact: 1.800.514.9469. A couple days later I called to cancel my service. Not only did I not make ANY traffic, I did not make sale either, from them! They didn't offer to give my money back, I just have this month left until its cancel. I wanted to simply cancel my service, and just get my money back.
A good marketing company is (((competitor's name redacted))), they're who I am with, and they made me sales overnight.
I sell Ipads, unlocked phones, and many other electronic items. I make sales everyday from other marketing companies. I had only 2 ad posted on facebook all day long targeted to the people who are interested in my specific category. for $297 a month. RIP OFF.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
This report was posted on Ripoff Report on 09/27/2011 09:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wpromote/internet/Wpromote-Social-Boost-Impressions-but-low-traffic-Improper-customer-service-Internet-781858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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