Wrist-Band.com Failed To Deliver & Issue Refund Houston, Texas

I paid $73 for expedited production and $49 for 2 day shipping and was promised that the wrist
bands would arrive on May 6th. My event was held on May 7th however the wrist bands arrived on May 10th.

So, the wrist bands were not used for the event, and they were engraved with 5/7/11 by the way, and the company said that they would NOT refund my order and only prorate the
shipping.

This is unacceptable customer service and I would NOT recommend that you do business with a company that can not deliver on its promises. So my order for 100 wrist bands cost me $197, ended up a 100% wast of money, because the shipment arrived too late. 

Not to mention that we didn't have wrist bands at the event which was a special touch we wanted to integrate for this birthday party.

#fail

Here is the transcript of my email:

On Tue, May 10, 2011 at 12:49 PM, Brian (((REDACTED))) wrote:

The wrist band order#:  10075236

Never arrived last Friday, as promised and you missed my event which was Saturday the 7th of May.

The bands still have not arrived.

I expect a full refund on my credit card issued by tomorrow.

The charge was for $194.

Please confirm receipt of this email and refund request,

Brian

Their Response

Hello,


We see that you got your products today i.e May 10, 2011.
If you want to have them, we can prorate your shipping charges, but we may not issue a full refund
as you request.
Please advise.

Regards,
Jennifer