- Report: #728011
Report - Rebuttal - Arbitrate
Complaint Review: Wrist-Band.com
Wrist-Band.com1303 El Camino Village Dr Houston, Texas United States of America
Wrist-Band.com Failed To Deliver & Issue Refund Houston, Texas
*REBUTTAL Owner of company: Resolution
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bands would arrive on May 6th. My event was held on May 7th however the wrist bands arrived on May 10th.
So, the wrist bands were not used for the event, and they were engraved with 5/7/11 by the way, and the company said that they would NOT refund my order and only prorate the
This is unacceptable customer service and I would NOT recommend that you do business with a company that can not deliver on its promises. So my order for 100 wrist bands cost me $197, ended up a 100% wast of money, because the shipment arrived too late.
Not to mention that we didn't have wrist bands at the event which was a special touch we wanted to integrate for this birthday party.
Here is the transcript of my email:
On Tue, May 10, 2011 at 12:49 PM, Brian (((REDACTED))) wrote:
The wrist band order#: 10075236
Never arrived last Friday, as promised and you missed my event which was Saturday the 7th of May.
The bands still have not arrived.
I expect a full refund on my credit card issued by tomorrow.
The charge was for $194.
Please confirm receipt of this email and refund request,
We see that you got your products today i.e May 10, 2011.
If you want to have them, we can prorate your shipping charges, but we may not issue a full refund
as you request.
This report was posted on Ripoff Report on 05/11/2011 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wrist-Bandcom/Houston-Texas-77058/Wrist-Bandcom-Failed-To-Deliver-Issue-Refund-Houston-Texas-728011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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