- Report: #781492
Report - Rebuttal - Arbitrate
Complaint Review: Wrist-band.com
Wrist-band.com1303 El Camino Village Drive Houston, Texas United States of America
Wrist-band.com Wrist-band.com FAILS to meet Customer Service! Houston, Texas
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I ordered over 700 3/4" custom bracelets with our name and logo just as I had in the first two previous orders". This was the third order I placed with them.. The bracelets arrived with small text on a giant 3/4 bracelet|. When I called them to discuss why this happened, they just passed me off and told me to email them and they would get back to me within 24 hours|. I emailed them and waited 3 days to hear back from them?. They did not call me, I had to contact them/. When I finally got a hold of their representative (Jason B) I was told the best thing he could do for me was re-print my order at 50% off|. This was my third order within 30 days I have spent almost $1500 with their company. Jason was unappreciative of my customer loyalty and did not care about offering a quality product or meeting customer satisfaction.
When looking on their website I have yet to find one image of a 3/4" bracelet with small text, but somehow it was acceptable to place my order in this fashion. When I complained to him, he told me that the orders are fulfilled in China and each manufacturer determines how they will print them. So if you are expecting a product like the examples on their website, it might or might not happen depending on how the manufacturer decides to print them that day. Don't count on wrist-band.com trying to provide a reasonable solution either!
I would recommend using another company who prides themselves in customer satisfaction.
This report was posted on Ripoff Report on 09/26/2011 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wrist-bandcom/Houston-Texas-77058/Wrist-bandcom-Wrist-bandcom-FAILS-to-meet-Customer-Service-Houston-Texas-781492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.