- Report: #781492
Report - Rebuttal - Arbitrate
Complaint Review: Wrist-band.com
Wrist-band.com1303 El Camino Village Drive Houston, Texas United States of America
Wrist-band.com Wrist-band.com FAILS to meet Customer Service! Houston, Texas
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I ordered over 700 3/4" custom bracelets with our name and logo just as I had in the first two previous orders". This was the third order I placed with them.. The bracelets arrived with small text on a giant 3/4 bracelet|. When I called them to discuss why this happened, they just passed me off and told me to email them and they would get back to me within 24 hours|. I emailed them and waited 3 days to hear back from them?. They did not call me, I had to contact them/. When I finally got a hold of their representative (Jason B) I was told the best thing he could do for me was re-print my order at 50% off|. This was my third order within 30 days I have spent almost $1500 with their company. Jason was unappreciative of my customer loyalty and did not care about offering a quality product or meeting customer satisfaction.
When looking on their website I have yet to find one image of a 3/4" bracelet with small text, but somehow it was acceptable to place my order in this fashion. When I complained to him, he told me that the orders are fulfilled in China and each manufacturer determines how they will print them. So if you are expecting a product like the examples on their website, it might or might not happen depending on how the manufacturer decides to print them that day. Don't count on wrist-band.com trying to provide a reasonable solution either!
I would recommend using another company who prides themselves in customer satisfaction.
This report was posted on Ripoff Report on 09/26/2011 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wrist-bandcom/Houston-Texas-77058/Wrist-bandcom-Wrist-bandcom-FAILS-to-meet-Customer-Service-Houston-Texas-781492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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