- Report: #984782
Report - Rebuttal - Arbitrate
Complaint Review: Wristband-connection
Wristband-connectionInternet United States of America
Wristband-connection Incredibly poor quality, service and failure to use promo codes Internet
*Author of original report: I don't think I am mistaken.
*REBUTTAL Owner of company: Mistaken for another company Please Read
*UPDATE Employee: How we handle issues like this
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My first bad experience with this company was when I placed a rush order for 1000 wristbands to honor my 12 year old niece who passed away. Because it was a rush order, I was not able to order the debossed (engraved) bands we had wanted, and instead ordered simply ones that had printed on writing. The writing literally rubbed off within 2 days and was very poor quality. When my sister called to make a complaint about the quality, they were unable to find a record of our order and so they were unable to do anything to rectify the problem.
I emailed back, irritated that my payment had been processed without proof and at the outrageously pathetic excuse for not honoring the promo code, but indicated I was still willing to do business if they would rectify the situation. I was asked to call and speak with them over the phone. When I did, I was given a different reason for why the promo code could not be utilized ( something about a special production mold needing to be made to ensure our message would be centered front/back......unlikely as this is not the business practice of any other company I've worked with on similar orders...). Not once did the company apologize for the inconvenience, offer to honor their promo code, or even at least offer a lower discount as a gesture of good faith. Finally, sick of dealing with this b.s. I requested to cancel the order ( as I reviewed their cancellation policy which strictly detailed that I could not be charged the 30% cancellation fee since production had not yet begun). The only thing to their credit is that the immediately credited my purchase back to me without further issue. Overall, incredibly poor quality product and unbelievably poor business policy. I would rather pay twice as much for wristbands than give these guys another cent. Jokes on me for giving them a second chance: "fool me once, shame on you. Fool me twice, shame on me....".
This report was posted on Ripoff Report on 12/20/2012 03:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wristband-connection/internet/Wristband-connection-Incredibly-poor-quality-service-and-failure-to-use-promo-codes-Inte-984782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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