Let me first preface by saying that this is a review/complaint against wristband connection.com, they are not really a jewelry company ( they design silicone wristbands) but I was unsure of a better category.
My first bad experience with this company was when I placed a rush order for 1000 wristbands to honor my 12 year old niece who passed away. Because it was a rush order, I was not able to order the debossed (engraved) bands we had wanted, and instead ordered simply ones that had printed on writing. The writing literally rubbed off within 2 days and was very poor quality. When my sister called to make a complaint about the quality, they were unable to find a record of our order and so they were unable to do anything to rectify the problem.
Despite all this, we were naive enough to attempt to give them another try. Again ordering 1000 wristbands ( plus 100 more youth/small size), this time debased/color-filled, which we hoped to be of better quality. I wanted to make sure they could place the wording exactly as we desired so I e-mailed to check. They suggested I call in to place the order. I did, and the rep had me go to a website where I was able to allow him to "take control" of my screen and watch what he was doing (similar to the tools many tech support centers use). I placed the order requesting a proof of the design. Generally, and legally, a proof means that you have an opportunity to approve the design before payment is processed and before production begins. However, payment was immediately processed. Before I realized this, I called back to inquire about applying a coupon code I had found for 25% off ( as I assumed payment had not yet been processed). I was told that because my order had not been placed online, it was not eligible for the coupon code. I should also add that this coupon had no fine print detailing that it could not be used for certain orders. I was even more irritated because as I had been able to watch what the rep was doing online, nothing was done that I could not have done myself on the website to begin with.
I emailed back, irritated that my payment had been processed without proof and at the outrageously pathetic excuse for not honoring the promo code, but indicated I was still willing to do business if they would rectify the situation. I was asked to call and speak with them over the phone. When I did, I was given a different reason for why the promo code could not be utilized ( something about a special production mold needing to be made to ensure our message would be centered front/back......unlikely as this is not the business practice of any other company I've worked with on similar orders...). Not once did the company apologize for the inconvenience, offer to honor their promo code, or even at least offer a lower discount as a gesture of good faith. Finally, sick of dealing with this b.s. I requested to cancel the order ( as I reviewed their cancellation policy which strictly detailed that I could not be charged the 30% cancellation fee since production had not yet begun). The only thing to their credit is that the immediately credited my purchase back to me without further issue. Overall, incredibly poor quality product and unbelievably poor business policy. I would rather pay twice as much for wristbands than give these guys another cent. Jokes on me for giving them a second chance: "fool me once, shame on you. Fool me twice, shame on me....".