• Report: #754316

Complaint Review: Wrlens

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  • Submitted: Mon, July 18, 2011
  • Updated: Mon, July 18, 2011

  • Reported By: Toni H. — Saint Robert Missouri United States of America
Wrlens
Av. Rouxinol, 1041 CJ. 1402 Sao Paulo Brazil Sao Paulo, Select State/Province United States of America

Wrlens Sends Defective Lenses, makes me send them back and keeps lenses AND money! Sao Paulo, Other

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Like another report on here says:

"Buyer beware of the following company: WRlens.com!!!! They are rip-offs
and I suggest you purchase from a different company selling contact
lenses. "

They have NO concern for their customers whats so ever AND THEY WILL TAKE YOUR MONEY AND GIVE YOU DEFECTIVE LENSES and if you try and get them replaced THEY WILL TAKE THE LENSES AND YOUR MONEY AND YOU'LL NEVER HEAR FROM THEM AGAIN. Trust me. I have proof read below. In emails between their ''customer service'' you can fake testimonials from random people. But emails ? Nah. Dont think so.

I purchased the lenses from Wrlens online back on March 17 2011.  It took the lenses about a month or so to reach me. When i opened up the lenses I noticed that the right eye lense was alot greener than the left eye lense. [continued below]....
..... They were completely two different colors. Not slightly different but very different colors.

I proceeded to contact the Wrlens company by email. This is the exact email I sent :

From: "xxxxxxx xxxx" <email>
Sent: Saturday, April 16, 2011 8:31 AM
To: "WrLens Management System" <>
Subject: Re: Tracking Details for your order number #8240.

Hello
i recieved my contacts in the mail, but i noticed that the contacts are
not the same color. The right eye contact is about 2 shades lighter
than the left eye contact. I did order these in prescription so i was wondering if maybe that was the cause?

I received this as a reply:

Dear xxxxxxx ,

Thank you for shopping at Wrlens.

Please send us a clear photo of the lense in your eyes so we can see the difference.

Also, please send us a clear picture of the vials, where the lenses came in.

Please feel free to contact us any time if you have any questions


Best Regards

Olivia
WrLens Team

WrLens
<website>

The best site for buying Solotica color contact lenses 

Subscribe to our newsletters and receive newsletters with updates about articles photos and videos at our site.
Understand the differences between lenses types, learn how to choose the best color for your eyes, learn how
to take care of your lenses,get updates and news about contact lenses, and much much more...
All free of charge , just click the following link and enter your first name and e mail and you will
get wealth of information just for you. 
<website>

So I did EXACTLY what they asked of me.

I sent them the pictures of the lenses being two different colors, and i even took the pictures of the vials just like they asked me. I instead wish I'd have just filed a dispute with paypal and gotten my money back. But no I played their game of making their customers run around in hoops. And by the time I realized I was being ripped off their was no way I could get my money back from filing a dispute with Paypal. I seriously wish I had.

So I sent in the pictures like they asked in this email:

Re: Tracking Details for your order number #8240.From:xxxxxxx xxxx <myemail> To:wrlens 12 Files  View Slideshow  Download All
Contact1.jpg (40KB); Contact2.jpg (35KB); Contact3.jpg (39KB); Contact4.jpg (41KB); Contacts In 1.jpg (39KB); Contacts In 3.jpg (37KB); NoContact1.jpg (38KB); NoContact2.jpg (39KB); Vial1.jpg (38KB); Vial2.jpg (38KB); Vial3.jpg (32KB); Vial4.jpg (33KB)

Alright.
I apologize for the blurryness of the vial pics but i dont own a camera
so i had to use my webcam and for some reason taking pics of small
objects is kinda hard...

But it does say Ocre -6.50 and -7.50 as the prescription..
But here are some pics I took of the lenses and I even included some of my natural eye color so you can compare.
If there is anything else you need please just ask.

Okay. I sent the pictures. I wasnt haggling them or anything. I just was trying to fix the situtation in a professional manner. And every thing was going okay. At this point. They said they would replace my lenses. Good right? WRONG!!!!

THIS IS THE EMAIL THEY SEND AFTER I SENT IN THE PICTURES AND THEY COULD OBVIOUSLY SEE THE CONTACTS WERE DEFECTIVE.


From: WrLens <>
To: xxxxxxx xxxx <>
Sent: Tue, April 26, 2011 4:21:54 PM
Subject: Re: Tracking Details for your order number
#8240.

Dear xxxxxxx ,

Thank you for shopping at Wrlens.com.

We will send you a new pair of lensses, free of charge.

Please send us the next details:

Lenses type and color+ power.
Your full name, address, phone number and email address.

Please feel free to contact us any time if you have any questions


Best Regards

Olivia
WrLens Team

WrLens

The best site for buying Solotica color contact lenses 

Subscribe to our newsletters and receive newsletters with updates about articles photos and videos at our site.
Understand the differences between lenses types, learn how to choose the best color for your eyes, learn how
to take care of your lenses,get updates and news about contact lenses, and much much more...
All free of charge , just click the following link and enter your first name and e mail and you will
get wealth of information just for you. 
                                  

After that I emailed them to send me Mel's instead of Ocre because I got confused when they said free. I thought they meant any color I wanted now. I decided to change the color because I thought maybe a different color wouldnt be as defective. Haaa. My mistake. But seriously. Shouldnt they know what kind of lenses I ordered instead of asking me what color and type lenses they should send as a replacement? Thats seriously misleading asking me what color and such if you only intended to send the same kind back. Heh. Okay so now....

I SENT THIS EMAIL BECAUSE AFTER I SENT THEM MY LENSE DETAILS THEY NEVERRRR REPLIED.
Can you say...FISHY? I shouldve up and reported then BUT noooo. I was so sure they were a good and honest company trying to help me out.

From: "xxxxxxx xxxx" <myemail>
Sent: Monday, May 09, 2011 9:24 AM
To: Wrlens
Subject: Update?

Hello I sent a message maybe a week ago with my order details like
you told me too and I was wondering what was going on with my contact
situation.

I sent in pictures because my contacts were two
different colors and you guys told me that you'd send me a free pair but
I mistook that as any pair I wanted and not as a replacement pair,
and for that I am truly sorry for the misunderstanding. But I was just
wondering what was going on, if you guys are sending me the replacement
pair or what was going on?

Thanks again for all the help.

LOL. Was I an easy target or what? Thanks for all the help? PFFT. I have the feeling they made me run through all these steps just so they could make sure to keep my money off PayPal. Because their is a 45 day time limit. Seriously if you deal with these people don't play their game, they just want your money and their product back. So your left with no product, a defective product and no cash. Heh. ''Good and honest business" Yeah right.


OKAY so this was the email I got back. OMG LOL WUT??? ANOTHER DELAY??? OMGZ IM SO SURPRISED. ....Not. -_-

This is the email they sent me back as a reply.

--------------------------------------------------------------------------------------------

From: WrLens <>
To: xxxxxxx xxxx <>
Sent: Wed, May 11, 2011 3:40:29 PM
Subject: re: Update?


Dear xxxxxxx,

Thank you for shopping at Wrlens.

We aplogize for the delay- we have consult the customer department and
Solotica and they said that we should show them the lenses.
Please send the problematic lenses, along with the bottles where they came in
and a note that specifies what is the problem to our address, in their
original vials :

WrLens
Av. Rouxinol, 1041 cj. 1402
CEP 04516-00
Moema
Sao Paulo
SP
Brasil
We will check them and if we will find a any defect we will send you a new pair of lenses
FREE OF CHARGE , and we will also pay your shipment costs.
I promise you that we will look for every defect we can find and that we will also
send the lenses to Solotica for a check.
If they do not feel good in your eyes there must be something wrong with the lenses,
so we will do our best to find out what it is.
If we will not be able to find any defect we will have to think what we will do.
It is important that you will send us the lenses because we want to be sure that in the future
we will not get a defected lenses from Solotica.
I promise you that we will try to make you be satisfied.
Please confirm that you have received this mail from and that you will send us the lenses.
Thank you for your patience and for buying at WrLens
Please feel free to contact us any time if you have any
questions

Best Regards

Olivia
WrLens Team

WrLens
The best site for buying Solotica color contact lenses 

Subscribe to our newsletters and receive newsletters with updates about articles photos and videos at our site.
Understand the differences between lenses types, learn how to choose the best color for your eyes, learn how
to take care of your lenses,get updates and news about contact lenses, and much much more...
All free of charge , just click the following link and enter your first name and e mail and you will
get wealth of information just for you. 

---------------------------------------------------------------------

OMG so...You made me take pictures...and so now I gotta send in my defective lenses......HMMM.
Okay I guess...that makes sense? SO I sent in my lenses back to them. Thinking they'd send me a replacement pair ASAP.

This was my email after I sent in the lenses.


Btw: Look at the dates. Stalling for time or what?? -_-
----------------------------------------------------------------------------
Re: Update? From: xxxxxxx xxxx <myemail> To:Wrlens Thu, June 2, 2011 5:16:25 AM

Okay
so just to update once again, I sent in the lense to the address. I had
a few problems because I am from the United States and the address I
got was
very confusing for me to understand I do hope I sent in my lenses to the correct place.

This is the exact address I sent the lenses to.
Wrlens
Av. Rouxinol, 1041 CJ. 1402
Sao Paulo Brazil...

Me and the mail person couldnt fit everything in there, the
" CEP 04516-00
Moema "

We didnt know what that stood for or where to place it on my package..
I do have a tracking number for it and this is it.

Tracking #: LN147274067US

To track FEDEX packages:
<website>
Enter tracking # and select carrier.

Thanks for all the help and sorry for the trouble.

NOTE: I sent it trough the USPS. NOT FEDEX. Lols. :D Dunno why it said Fedex on my ticket
ALSO I PAID FOR THE SHIPPING ALL THE WAY TO BRAZIL. WHICH AINT CHEAP LMAO.


--------------------------------------------------------------------------------

Soooo I wait...because Brazil is so far it takes about a month to send/receive items. Yay me. My chance to file a dispute with Paypal was SO long gone. *facepalm*


And they finally answer......heh


====================================
Re: Update?From:WrLens <wrlens>To: xxxxxxx xxxx<myemail> Mon, June 27, 2011 12:17:16 AM

Dear xxxxxxx,

Thank you for shopping at Wrlens

We have received your lenses back and we are passing them to Solotica's labs for a checking.

We will update you as soon as we have results.

Please feel free to contact us any time if you have any questions

Best Regards

Olivia
WrLens Team

WrLens.com
<website>
The best site for buying Solotica color contact lenses 

Subscribe to our newsletters and receive newsletters with updates about articles photos and videos at our site.
Understand the differences between lenses types, learn how to choose the best color for your eyes, learn how
to take care of your lenses,get updates and news about contact lenses, and much much more...
All free of charge , just click the following link and enter your first name and e mail and you will
get wealth of information just for you. 
<site>

-----------------------------------------------------------------------

WHAT THE?! Labs FOR TESTING??? Okay. Seriously the jigs up. Something aint right here. You could TELL from the pictures the lenses were two different colors, and they already said they were sending me replacements...so NOW I GOTTA WAIT FOR YOUR LAB TO GET DONE TESTING???


Woooooow.

So i wait...and get nothing...
So I decided to email them...and get ..nothing...

TO THIS DAY THEY DO NOT ANSWER MY EMAILS AT ALL.

So in the end, Wrlens took my time away from me, they took my money away from me and left me without a product that is still being '' Lab Tested '' Heh. What a bunch of *bleep*

Do not buy from Wrlens. Their ''customer service'' is laughable. They are highly unprofessional and they have NO concern for their customers what so ever.



This report was posted on Ripoff Report on 07/18/2011 03:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wrlens/Sao-Paulo-Select-StateProvince-/Wrlens-Sends-Defective-Lenses-makes-me-send-them-back-and-keeps-lenses-AND-money-Sao-P-754316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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