• Report: #721008

Complaint Review: Wrlens.com

  • Submitted: Fri, April 22, 2011
  • Updated: Sun, February 24, 2013

  • Reported By: britishgurl — Atlanta Georgia United States of America
Wrlens.com
Internet United States of America

Wrlens.com If you want to lose your money or receive defected contect lens, buy from Wrlens.com!!! Internet

*Consumer Comment: Not a scam! I'm a satisfied customer

*Consumer Comment: Did not receive refund!!

*REBUTTAL Owner of company: That is NOT TRUE!

*Consumer Comment: This also happened to me!

*REBUTTAL Owner of company: Do not believe the lies posted here

*REBUTTAL Owner of company: This is a big lie

*REBUTTAL Owner of company: WrLens.com are a good and honest company !!!!

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Buyer beware of the following company: WRlens.com!!!! They are rip-offs and I suggest you purchase from a different company selling contact lenses.
 
This company sends out defected contact lenses and expects you to just "deal with it". They became upset with me because I requested that they replace the lenses. But, they wanted me to cover all shipping back to Brasil, which from Europe, is not cheap!!!

They also wanted me to take a picture of the defected lense in my eye so that they could see the defect. They claim that this is their policy!!! LOL, I don't know about you, but that is the most ridiculous thing you could ask someone to do, not to mention unsafe!!!!!

They also mention that they guarantee product free from defect before shipping it to you. Well, obviously this is not the case and they don't care to make things right even if they happen to make a mistake.

Overall, this company should be beheaded! They are unprofessional, rubbish-minded jerks who have no concern for consumers. They are just out to take your money and I say beware of these jerks. Spend your pounds elsewhere!!!!

This report was posted on Ripoff Report on 04/22/2011 06:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wrlenscom/internet/Wrlenscom-If-you-want-to-lose-your-money-or-receive-defected-contect-lens-buy-from-Wrle-721008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 4Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Not a scam! I'm a satisfied customer

AUTHOR: caroline.m - (USA)

 More people should share their GOOD experiences with this company!  I did not have a return or defective lenses. everything was fine with my order. I was worried after reading so many complaints, but I had already placed my order so I just hoped for the best. I am hoping to reassure those customers who are reading this and are wondering if they made a mistake or not... You didn't! Don't worry! WRlens in my opinion is a legit company although their website and marketing may seem otherwise (I really just think it's a culture or language barrier) Americans are used to 100% quality professional websites and service but remember these lenses are coming from across the world and their customs are different as well as the language. I placed my order for natural colors quarts on Jan 12 2016, I paid a little over $100 through PayPal. About 2 weeks later, I received a sketchy unprofessional email saying my contacts have been shipped and it included the tracking information and links to shipping the companies. It did not give an estimated time of arrival. Every day I checked the status of the shipment and waited patiently. I did not bother them or sent emails asking about my order, I just waited. At times I began to believe the bad reviews and thought my order would turn out like the others, I thought I got ripped off too. But It turns out the shipping/tracking information process is very slow. It showed it came out of São Paulo and didn't move passed the "half way" mark the whole time (everything was is Portuguese). just when I thought maybe they were lost in the mail forever, they showed up un-expectedly at my door . In total, it took 12 days to get to me (Atlanta,Georgia) after I received the shipping email -which is not that bad of a wait I think. They are good quality, nothing was wrong with them and they look great! The waiting is the worst part. but don't worry, they do get to you and they are everything you expected. My only complaint about the company is I wish they were more professional/reassuring and updated you with more details. But overall a good experience. Thanks WRlens!

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#2 Consumer Comment

Did not receive refund!!

AUTHOR: D.E. - (United States of America)

I purchased the solotica hidrocor ice lenses just recently in February. Wrlens emailed me and told me that their producer no longer manufactures ice lenses. They asked me if I wanted a refund or if I wanted a different color. I only wanted the ice lenses so asked for the refund. It's been 2 weeks, and I have not received an email back. I feel so upset that I got ripped off. I swear to God I'm not lying!! I have emailed you or the person who emailed me. I think her name is Olivia. I'm so upset and I thought I could trust you because I hear so many good things about wrlens. Maybe this only happened to me, but people should not take the chance. It's $100 plus shipping and I basically just lost it. I'm going to complain to paypal, which is what I used to pay for the lenses. This seriously sucks. If you want to take the chance, go for it, but I suggest YOU DON'T! 
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#3 REBUTTAL Owner of company

That is NOT TRUE!

AUTHOR: Olivia - (Brazil)


That is NOT TRUE!!
We are very responsible handeling defective lenses.
We are writing back to you and you can see that at your email box.
You have wanted to change the color of your lenses, which we can not do once you have
opened them.
Also, you have write to us only after 20 days.
As every other purchase you make, you need to prove that it is defective.
So we send the lenses to Solotica's labs for a checking,
The checking is very professional and it takes a while.
That is why we asked you to send them, because at the pictures the difference was not
shown.
Despite your lies in here and other places, after receiving an answer from Solotica, we are
sending you a new pair of lenses.
All the best,
Wrlens. team
That is NOT TRUE!!
We are very responsible handeling defective lenses.
We are writing back to you and you can see that at your email box.
You have wanted to change the color of your lenses, which we can not do once you have
opened them.
Also, you have write to us only after 20 days.
As every other purchase you make, you need to prove that it is defective.
So we send the lenses to Solotica's labs for a checking,
The checking is very professional and it takes a while.
That is why we asked you to send them, because at the pictures the difference was not
shown.
Despite your lies in here and other places, after receiving an answer from Solotica, we are
sending you a new pair of lenses.
All the best,
Wrlens. team
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#4 Consumer Comment

This also happened to me!

AUTHOR: Nicole H. - (United States of America)

I also filed a report on here, but i'd like to say that Wrlens did the same exact thing they did to the person above to me.

I wish to God i had just opened a dispute in Paypal but I trusted in the company Wrlens and I believed their lies and '' Testimonials ''

I have email exchanges from them to me and pictures that the contacts were defective. I tried to resolve the issue with Wrlens in a mature responsible manner but in the end they scammed me. They made me go through all the above mentioned steps that they call their customer service.

I had to send in pictures, and I did that and I even paid shipping to have my contacts sent back to Brazil and I never received my replacement lenses OR a refund. They made me wait while they did ''Lab Testing''  THAT HAS BEEN GOING ON FOR ALMOST A MONTH. And in total its been

FIVE MONTHS SINCE I BOUGHT THE LENSES~! And i didnt even get to wear them for that long!
I bought the lenses in March, got them in April and since April of 2011 i've been trying to fix this issue!! IM DONE!

I DO believe in my heart that Wrlens just was stalling for the clock to run out so that I couldn't open a dispute with Paypal and receive my refund. So now I'm out almost 100 dollars, a pair of crappy lenses that were two different colors, and about 5 months of my time and energy trying to get this issue resolved.

DO NOT. I REPEAT DO NOT PURCHASE LENSES FROM THEM.
They will be defective or you will lose your money. OR both. And most importantly you lose your time. Wasted on these unprofessional scammers.
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#5 REBUTTAL Owner of company

Do not believe the lies posted here

AUTHOR: wrlens.com - (Brazil)

This is a big lie, We NEVER claimed that it is in our policy to put defective lenses in the eyes, notice that the customer who write here can not show any citation of our COnditions of Use who specify this, we invite this customer to do so.
We offered to help you before you opened a dispute , and the FACTS are that you demanded us to send you a new lens while keeping the dispute open.
You have made it very clear that you will  NOT close your dispute even though we will ship you the defected lens. What did you want us to do ?, to send you a lens without knowing how long it will take to get to you and in the meantyime the dispute will be closed maybe in your favor and you will receive 1 lens and a refund for 2 lenses.
What is strange in our thinking and why are you so against us ? we offered to help you many times BEFORE you have opened a dispute, and I must say to you , that if you would not have opened a dispute , we would have received your lens and replaced it for you with no trouble at all. But you became so angry , started posting slander against us in the web,
and did not let us help you in a normal way.
Now , we see that you continue to post slander against us in the web and that is not honest at all. We do not understand why you continue to do so ?
Can you at least be honest and WAIT for us to help you , without posting more slander against us in the web ?
Again, we offer to help you after the dispute will be closed, what have you got to lose ?
you will receive the money from PayPal if the will decide to refund your payment, so
this way you will not lose your payment and you will also receive a new lens from us if PayPal will close the dispute in our favor.
Why can't you wait for PayPal to decide and see what the results are ?
Please stop psoting slander against us in the web , we know it is you and not someone else because lately we helped MANY customers who did not open a dispute in PayPal and waited until we have checked their lenses and send new lenses to them.
You seem to be so angry and vindictive, why ?
we never treated you badly , we told you that we will help you , and still you continue to post against us in the web.
It will make us very hard to help you if you will continue to post against us in the web.
We have been more than honest with you, but you became angry and started posting against us in the web.
At least give us a chance to help you , and no, you did not give us any chance because you hurried to open a dispute in PayPal to receive all of the payment , and you specifically refused our refund for 1 lens,
you demanded a refund for 2 lenses , why ?
We do not understand your way of doing business with us , why did you want a refund for 2 lenses ???
If you would have been in our shoes what would you have done ? would you refund 2 lenses and send 1 lens ? We want you to answer these questions , what would you have done ?
What is not to understand about it ?
We are not against you we try to help you , we try to refund you and you refuse, we try to check your lens once it will get to us and you do not wait and open a dispute and post against us in the web.
Notice that this customer is unjustly trying to pst lies about us in the web after we offred to help him, with no name , no proof of whatsoever, and with no mention of his dispute in PayPal and his refuse to receive refund from us , and refuse our help to check the lenses.
Do not beleive to the lies posted here , you are more than welcome to try and contact us and see the level of customer service and help you will receive from us.
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#6 REBUTTAL Owner of company

This is a big lie

AUTHOR: wrlens.com - (Brazil)

This is a big lie, We NEVER claimed that it is in our policy to put defective lenses in the eyes, notice that the customer who write here can not show any citation of our COnditions of Use who specify this, we invite this customer to do so. We offered to help you before you opened a dispute , and the FACTS are that you demanded us to send you a new lens while keeping the dispute open.

You have made it very clear that you will  NOT close your dispute even though we will ship you the defected lens. What did you want us to do ?, to send you a lens without knowing how long it will take to get to you and in the meantyime the dispute will be closed maybe in your favor and you will receive 1 lens and a refund for 2 lenses. What is strange in our thinking and why are you so against us ? we offered to help you many times BEFORE you have opened a dispute, and I must say to you , that if you would not have opened a dispute , we would have received your lens and replaced it for you with no trouble at all. But you became so angry , started posting slander against us in the web,and did not let us help you in a normal way.

Now , we see that you continue to post slander against us in the web and that is not honest at all. We do not understand why you continue to do so ?Can you at least be honest and WAIT for us to help you , without posting more slander against us in the web ?

Again, we offer to help you after the dispute will be closed, what have you got to lose ? you will receive the money from PayPal if the will decide to refund your payment, so this way you will not lose your payment and you will also receive a new lens
from us if PayPal will close the dispute in our favor. Why can't you wait for PayPal to decide and see what the results are ?
Please stop psoting slander against us in the web , we know it is you and not someone else because lately we helped MANY customers who did not open a dispute in PayPal and waited until we have checked their lenses and send new lenses to them.
You seem to be so angry and vindictive, why ? we never treated you badly , we told you that we will help you , and still you continue to post against us in the web. It will make us very hard to help you if you will continue to post against us in the web.
We have been more than honest with you, but you became angry and started posting against us in the web.

At least give us a chance to help you , and no, you did not give us any chance because you hurried to open a dispute in PayPal to receive all of the payment , and you specifically refused our refund for 1 lens, you demanded a refund for 2 lenses , why ?

We do not understand your way of doing business with us , why did you want a refund for 2 lenses ??? If you would have been in our shoes what would you have done ? would you refund 2 lenses and send 1 lens ? We want you to answer these questions , what would you have done ?

What is not to understand about it ? We are not against you we try to help you , we try to refund you and you refuse, we try to check your lens once it will get to us and you do not wait and open a dispute and post against us in the web. Notice that this customer is unjustly trying to pst lies about us in the web after we offred to help him, with no name , no proof of whatsoever, and with no mention of his dispute in PayPal and his refuse to receive refund from us , and refuse our help to check the lenses.

Do not beleive to the lies posted here , you are more than welcome to try and contact us and see the level of customer service and help you will receive from us.

 
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#7 REBUTTAL Owner of company

WrLens.com are a good and honest company !!!!

AUTHOR: wrlens.com - (Brazil)

Do NOT Believe to what you read here , THIS IS A BIG LIE. WrLens.com is a GOOD and HONEST site that help his customers. THIS IS BIG LIE AND WE HAVE MANY SATISFIED CUSTOMERS THAT WE HELP AND WE HAVE MANY POSITIVE REVIEWS IN THE WEB LIKE :
http://www.youtube.com/watch?v=zYDzNxA5Ns0&feature=related WrLens.com are a good and honest company and we HELP our customers as you will be able to read in our testimoneals. The report here is NOT accurate and misleading. we at WrLens.com help our customers and do our best to make sure that the lenses we ship to them are with no defects. In case of any defects we help all of our customers as best as we can and we replace the lenses and ship them the lenses free of charge after we receive them for inspection at the manufacturer. If any defect is found in our products we ask our customer to send us Photos of the defect as many companies in the iternet are doing. We specify all of the required steps that our customers will have to take in case of defects at out Conditions of Use page at :
http://www.wrlens.com/conditionsinfo.aspx and at our Shipping & Returns page at : http://www.wrlens.com/shippinginfo.aspx we do NOT hide anything and ALL of our customer have read our conditions of use. Like many sites who sell products in the internet we have a policy and the claim here the havinga policy is rediculous isi a redi

Obviously the person who has written this report has NOT read our conditions of use and he is LYING that we guarantee that no defects will be found at our products. Just read our conditions of use and see that it not true at all. The report here can also indicate that the person who posted it could being payed by one of our competittors to hurt our sells , but he will not sicceed and will continue to serve our customer as best as we can.
WE HAVE THE FOLLOWING AT OUR SITE :
* We give you free advice for the best lenses for you and a professional advice in contrary to what is written in this report.
* Super quick & personal customer service with worldwide shipping
* Nobody will notice you are wearing color contact lenses
* Earn points(money) for your next purchase and pay less for our products
* The more you buy the more you save and pay less for each single product
*Get amazing Discounts, Coupons, Gift Crads to pay less for various products
*View many photos, videos, articles, newsletters about our products
*87374 satisfied customers from all over the world
HERE ARE SOME OF OUR CUSTOMERS TESTIMONIALS :
estimonial 1
Dear WR Lens,
I just received my order the other day and wanted to say thank you for the excellent service. When trying to decide on a company to order from, I saw a few comments that called your company a scam, but eventually dismissed it as unlikely and decided to order from you anyways - I'm so glad I did, and will definitely do so again! Before ordering, I made inquiries
twice to your management staff, and they replied right away and in detail. I am very impressed with your customer service and doubt that any other contact lens company could match it. Not only that, but it's awesome that your prices are half the cost of ANYWHERE else I could find on the internet. Good luck to your company - you guys deserve it. (Oh, and the contact lenses are beautiful!)


Thanks again,
Natasha Nolin
 
 
Testimonial 2
OMG! You guys are amazing. I can't believe I ordered your highest demanded contact lens, the honey (mel) hidrocharme with prescription which I thought would take much longer to ship so fast. Not to mention for a rock bottom price. I ordered it late at night on the 27th, it shipped out on the 29th and It actually arrived on the 1st and 1st thing in the morning at 9:00AM. So, I didn't have to peek out the window hoping to see the delivery truck outside about 100 times a day : ) I'm just in disbelieve. I've order things from relatively speaking around the corner, from fortune 500 retailers that take 5-14 business days. So yes I am very impressed being that this was ordered from Brazil to arrive all the way to New York City. BTW: It's sad to see the few post claiming they "think WRlens.com is a scam". People should know that if this was the case and the company was fraudulent which IT'S NOT there would be pages among pages of people's bad experience on the web, and of course this isn't the case. Nothing but someone with obviously much less connection and close resources to the solotica manufacturer who in despite of not being able to provide competitive prices as WRlens.com can, instead they result in luring customers by
throwing low blows such as the scam blogs. Its always the same threads making false allegations by the same person, how convincing; its not. It may seem odd that I will take the time to write this and even come to  WRlens.com's defense but why not? We consumers are quick and eager to complaint and take peoples masks off when we feel ripped off, scammed,
or mistreated as customers but we aren't so aggressive when it comes to positive feedback. It also bothers me that such comment could have kept me from ordering the lenses, and getting such a good deal.

P.S great service, price and customer service. I would definitely recommend WRlens.com and I can't wait to post my pictures and videos. Present and future customer, Junni 25 years old, Female from NYC.
 
 
Testimonial 3
Hi there,
I just wanted to say that I LOVE my contacts and i am very happy with how everything turned out. I have to say at first i was very hesitant ordering from your site because there have been many speculations about WRLENS being a scam but i am so happy i decided to order my contacts from you! I cannot wait to order more contacts from WRLENS!

adrijana v
 
 
Testimonial 4
I want to thank WrLens for helping me find my dream contact lenses. I found the blog really useful with all the pictures,videos and description of each lens. I also contacted Lisa for further advice and recieved very promt and precise replies. When I had decided what to order, I came across rumors on the net that WrLens are not legit and not a good place to buy from. I enquired about it and was reassured that none of this was true. Also, I found no evidence of people having bad experiences, so I continued with my order. I was given a tracking number when I requested one which was very helpful. My lenses were shipped 3days after I ordered them and arrived 6 days later! This was a lot faster than I anticipated because I live in the UK. My lenses were safely packaged and turned out to look even more beautiful than I had expected. I am very impressed with the customer service of this site and would definetly recommend WrLens to anyone!
Melissa
 

Testimonial 5
HI THERE,
I JUST GOT MY LENSES!!! AND I JUST WANTED TO SAY THAT YOU GUYS ARE THE BESTTT SELLERS IVE BOUGHT FROM, HONESTLY THE BEST! I HAVE ORDERED LENSES FROM LIKE 5 DIFFERENT WEBSITES, NONE COULD COMPARE TO YOOUR SERVICE! THE SHIPPMENT OF MY LENSES WAS QUICK AND IT CAME RIGHT TO MY DOOR,TO BE HONEST I WAS A LITTLE WORRIED AT FIRST WHEN I PLACED THE ORDER CUZ YOU NEVER KNOW WHAT SITES COULD SCAM YOU BUT I WAS WILLING TO TAKE THE CHANCE AND ORDER FROM YOU GUYS AND ALSO YOU HAVE THE BEST PRICES FOR LENSES THAT GOOD!  THE LENSES ITSELF ARE NICELY PACKAGED IN A SMALL BOX I WAS SO EXCITED WHEN I TRIED THEM ON THEY ARE BEAUTTTTTIFULLLLLLL I CANNOTT EXPRESS HOW HAPPY I AM WITH YOU GUYS! THANKSSSS A MILLION! LOVE LOVE LOVE THEM .

I HOPE YOU POST MY REVIEW ON YOUR WEBSITE AND IF ANYONE WANTS A REVIEW ABOUT UR WEBSITE THEY CAN EMAIL ME @ (((ROR Redacted)))
thankssssssssss
- DINA S

Testimonial 6
I would just like to say that i received my NATURAL COLORS (Topazio) today. I am so happy with them words cannot describe. I took a risk buying them after spending loads on lenses before but this time it has paid off. Online took ten days to arrive all he way from Brazil, amazing, totally amazing. I love them and will be ordering another pair in a different color when i get paid next. Thank you for providing a product like this that is so good. Mat L'Ryan, UK
 
Testimonial 7
From: Shawna S - (((ROR Redacted)))
Ola!
I just want to write a review on my order from wrlens.com.  I ordered two pairs of contacts, Hidrocor Ice and Magic Top Azul. The service was wonderful! I received my contacts in only three weeks, and I am all the way in Canada!! I was a little worried about how long it would take to receive my package, but I think the shipping was very quick. Wrlens.com has very good prices, better than anywhere I have seen on the internet. BEST CONTACT LENS SITE EVER!!
Thank you/Obrigado! :)
From a very satisfied customer
P.S. I will be ordering more. I love my Soloticas!!!
 
Testimonial 8
I recieved my hidrosummer gloss (azul) lens in the mail today. They arrived a lot faster then I expected them to. Only took 2 weeks total time! and I LOVE them! They make my dark brown eyes look like they're a light blue and they look very natural! I've had many different brands of opaque contact lens over the years and these are without a doubt, the most beautiful pair I have ever owned!

Thank you so very very much!
Shelley W


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