• Report: #380278

Complaint Review: Wu Yi Diet Tea Or Quick Slim Tea

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  • Submitted: Fri, October 10, 2008
  • Updated: Sun, January 10, 2010

  • Reported By:Irvine California
Wu Yi Diet Tea Or Quick Slim Tea
8301 West 183rd Street Tinley Park, Illinois U.S.A.

Wu-Yi Diet Tea - Quick Slim Tea Ripping off customers even after receiving the returned product...Denying refunds or that they even received the returned tea! Tinley Park Illinois

*UPDATE Employee: Hello,

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Do not do business with this company! Be very careful who you get your "free" sample month's supply of "oolong" tea! This company is giving me the run around and it's been a couple of months too long and I still have not received my refund!

Here is what has happened: I am hung up on just for try to get a return merchandise authorization number in August. Sent the package out on August 14, 2008 after finally getting the autho. number.

Package was delivered on August 26, 2008. On September 24, 2008, thinking I have waited long enough for a refund already...I called to find out why I have not received my refund yet; I got hung up on again!

I called back and they told me they never got the returned tea. Luckily I had them sign for it and called the post office to fax me a copy of the signed form showing who signed, where, and when. When I called them back to tell them this, they all of a sudden had this information in their computers. They told me on September 24, 2008 I would be getting my refund in 3 to 5 business days and I verified that I would call them on October 9, 2008...thinking this would also be enough time...But I guess not. Because I was told on October 10, 2008 which is today that I would actually have to wait another 3 to 4 weeks (business days only here no weekends in the count!).

Really wrong business conduct and ethics here as I am afraid they are not going to give me back my money...I do not think it is hard for them to credit me back my credit card charge which should only take around a week, maybe 2 weeks at the most...NOT 2 MONTHS and more...

Signed...Still Waiting for my refund...please help me shut these people down from doing poor business and ripping people off any further or causing problems so that customers will eventually give up...I assure you I will not give up. Any advice is also welcome. As it is I am now waiting for a refund to go through in November after they received the product on August 26, 2008.

Cierena
Irvine, California
U.S.A.

This report was posted on Ripoff Report on 10/10/2008 11:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Diet-Tea-Or-Quick-Slim-Tea/Tinley-Park-Illinois-90487/Wu-Yi-Diet-Tea-Quick-Slim-Tea-Ripping-off-customers-even-after-receiving-the-returned-pr-380278. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Haidee - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

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