• Report: #385586

Complaint Review: Wu-Yi Diet Tea-Quick Slim Tea

  • Submitted: Tue, October 28, 2008
  • Updated: Sun, January 10, 2010

  • Reported By:albuquerque New Mexico
Wu-Yi Diet Tea-Quick Slim Tea
8301 West 183rd St. Tinley Park, Illinois U.S.A.

Wu-Yi Diet Tea-Quick Slim Tea I called the company to question the charge on my credit card when I told them I did not want any more. the tea and had not received anything. I was told I could not have a refund but would not receive any more shipments Tinley Park Illinois

*UPDATE Employee: Hello,

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I was told I could not receive a refund because the tea was already shipped. I informed them I did not want the product, so why was I going to get charged for something I did not want. I told them I would never do busy with them and before I could finish my sentence I was hung up on. Each time after that I kept calling was on hold for over 10 minutes and just as the call was switched over I was hung up on again and again. I would strongly recommend that nobody do busy with this company.

Lupe
albuquerque, New Mexico
U.S.A.

This report was posted on Ripoff Report on 10/28/2008 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Diet-Tea-Quick-Slim-Tea/Tinley-Park-Illinois-90487/Wu-Yi-Diet-Tea-Quick-Slim-Tea-I-called-the-company-to-question-the-charge-on-my-credit-car-385586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: amanda - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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