• Report: #309174

Complaint Review: Wu-Yi Source And IW-Living Lean

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  • Submitted: Fri, February 15, 2008
  • Updated: Mon, March 03, 2008

  • Reported By:Foosland Illinois
Wu-Yi Source And IW-Living Lean
5300 Ontario Mill Parkway, Unit 4 Ontario, California U.S.A.

Wu-Yi Source And IW-Living Lean wu-yi living lean fraud ripoff fine print weightloss program Ontario California

*UPDATE Employee: Hello,

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I just got off the phone with these ripoff artists. I spoke to someone named Janet because I had a $19.95 charge on my card. I explained that I had cancelled my Wu-Yi tea shipments in December, returned them, received a refund (minus a 15% restocking fee which contradicts their 100% satisfaction guarantee for a FULL refund within 60 days) and was told by the representative that EVERYTHING was cancelled. Janet told me that I obviously agreed to a membership with Living Lean when I signed up. I told her I absolutely did not. She told me that I need to learn to read the fine print. I told there is no fine print and I've even went back and looked at the website and there is absolutely NOTHING there.

She agreed to do a "customer satisfaction" refund for the $19.95. She said it would appear in 3-5 days. I told her if I got another charge for anything from either company, that not only would I contact the better business bureau but I would also be contacting a lawyer to institute a class action lawsuit against their company for fraud. I could also hear in the background their phones ringing like crazy. They've intentional deceived alot of people.

Antnay
Foosland, Illinois
U.S.A.

This report was posted on Ripoff Report on 02/15/2008 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Source-And-IW-Living-Lean/Ontario-California-91764/Wu-Yi-Source-And-IW-Living-Lean-wu-yi-living-lean-fraud-ripoff-fine-print-weightloss-progr-309174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Wuyi Source - (U.S.A.)

Hello,

We apologize for the trouble.

We have already refunded your money back to your account for the tea.

But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only.

Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days.

Thanks,

Shalyn,
Wu-Yi Customer Support Manager.
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