• Report: #317206

Complaint Review: Wu-Yi Source And Living Lean , Raven Media

  • Submitted: Wed, March 12, 2008
  • Updated: Wed, December 08, 2010

  • Reported By:Sunnyside New York
Wu-Yi Source And Living Lean , Raven Media
2620 South Maryland Parkway #969 Las Vegas And Internet, Nevada U.S.A.

Wu-Yi Source And Living Lean ,Raven Media, Recurring Debit Charges From Living Lean as a result of Wu-Yi Source Purchase Las Vegas And Internet Nevada

*Consumer Comment: havent gotten anything from living lean

*Consumer Comment: I too, ordered the Wu-Yi Tea, and they do inform you of the Living Lean program.

*UPDATE Employee: Resolution Offer

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In January, I ordered a FREE trial of Wu-Yi tea, my acct was initially charged a shipping fee only. After 14 days, the understanding was that my acct would be charged 37.00 for the tea which was understood. After the first month I cancelled and no subsequent charges from Wu-Yi source have been realized. However in February and March, I noticed a charge for 19.95 from Living Lean. I had not authorized and was not familiar with the company so I contacted them on the toll free number on my bank statement (866-396-5711). I was informed that they were Raven Media and handle several things, one Wu-Yi and Living Lean.

When I explained that I had cancelled Wu-Yi and didn't know why they were still charging me, the representative stated that I had not cancelled Living Lean. I told her I didn't even know what that was and that I had not signed up for it. She said it was weight loss counseling/support and that it was in the terms and conditions on the Wu-Yi website before entering credit card information. I don't know about the rest of you but I am pretty sure I would have noticed something stating they were going to charge me $19.95 monthly in addition to tea.

I then elaborated that I had not even received any information for this service so how could I be expected to even know/use it. I finally managed to get them to credit me for one charge of $19.95. So I am still out $20--I am going to pursue with my bank.

If anyone wants their snail mail address, I requested it from the agent though I am sure it will go nowhere--these guys are a bunch of scam artists. I thought possibly that reporting to the Better Business Burea might be a good avenue to explore. Raven Media, 2620 South Maryland Parkway #969, Las Vegas NV 89109.

Warn all your friends!!!

Sunnyside, New York

This report was posted on Ripoff Report on 03/12/2008 09:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Source-And-Living-Lean-Raven-Media/Las-Vegas-And-Internet-Nevada-89109/Wu-Yi-Source-And-Living-Lean-Raven-Media-Recurring-Debit-Charges-From-Living-Lean-as-a-r-317206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

havent gotten anything from living lean

AUTHOR: Alisha - (U.S.A.)

I have had the same problem I did not even go to the site and enter anything, it even sent me an email that said i did not have a log in name and a password, my email is not even in the system. I have not gotten anything done but I did cancel my Wu-Yi source and they said that I needed to call an 800 number and cancel my Living Lean. This upsets me as I can see it does other people also, I do not know what to do with canceling the Living Lean
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#2 Consumer Comment

I too, ordered the Wu-Yi Tea, and they do inform you of the Living Lean program.

AUTHOR: Robin - (U.S.A.)

If all of you would have read the agreement before you signed up (like I took the time to do) it tells you that the free trial for the wu-yi tea DOES INCLUDE ONE MONTH FREE ENROLLMENT IN LIVING LEAN, AND TO VISIT THEIR WEBSITE TO TAKE ADVANTAGE OF IT, AND CANCEL BEFORE THE MONTH OR YOU WILL BE CHARGED $19.95 EVERY MONTH AFTER THAT. They also send you emails about it, they come into your bulk folder, so you have to watch for them--which they also tell you in the agreement. It's right there in all the fine print that everyone convieniently ignores. This is why they refuse to refund your money. Because you choose to ignore the "please read the agreement details" doesn't mean you get to claim innocence and get all your money back. That's not called "a scam" it's called a CONTRACT that YOU TOLD THEM YOU AGREED WITH. Next time, it would be wise to CHOOSE to read it!

And for the record, I dont' know how well the tea works yet, but the actual "Living Lean" program works, and it only takes 6 weeks, so you only would have to pay $19.95 for the whole thing, total, even if you followed the program. I'm currently taking it (but then, I knew to go to the site because I read the agreement unlike the rest of you, obviously) and it has completely changed the way I look at food. I don't even care about the tea anymore.

I wish all of you luck, and hope you are able to learn from your mistakes and learn to read agreements before clicking the "I agree" things to continue from now on in order to avoid problems like this.
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#3 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

My name is Ryan; Raven Media handles some aspects of customer service for Living Lean. If you are at this site it is probably because we failed you in some way during the customer service process and I would like the opportunity to make it right.

Suzmcol, you state in your report that you were not informed of the membership included with your Wu-Yi Tea order. The following disclosure is from the page where you entered your credit card information - you MUST scroll past this disclosure to enter your charging information:

Act now and we will also pay for your first 30-day membership to LivingLean! After your first month is completed,you can still experience LivingLean's life-changing motivation and support for only nineteen dollars and ninety five cents per month (canceling your membership at ANYTIME is easy and 100% hassle free and can be done by calling the LivingLean toll-free at 1-866-396-5711.)

Suzmcol, I apologize for any misunderstandings that may have occurred when you were placing your order. Please contact me via email at ryanr@wskc.org or cell phone at 435-773-1795 if you would like to discuss your concerns further.

Hopefully we will hear from Suzmcol soon so that we can be sure she is satisfied.


Ryan R.
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