• Report: #308250

Complaint Review: Wu-Yi Source Diet Tea

  • Submitted: Tue, February 12, 2008
  • Updated: Sat, December 12, 2009

  • Reported By:West Jordan Utah
Wu-Yi Source Diet Tea
Las Vegas, Nevada U.S.A.

Wu-Yi Source Diet Tea Watch Out for Weight Loss Tea Scam Las Vegas Nevada

*UPDATE Employee: Hello,

*Consumer Comment: Cancel your credit card or debit card

*UPDATE Employee: Hello,

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It looks like Wu-Yi Tea is ripping off people right and left. I too was a victum. Their site makes you think you are getting 60 days of free tea for just the cost to ship it to you ($6.95) Now they have your CC #. Be careful, because if you keep it they will bill your credit card another $37. Imagine $37 for a small box of tea. As soon as I found out how much it was I cancelled the ongoing shipment order they automatically put you on. I had a hard time getting through to their phone number, but I was persistant only to find out that I had to cancel online in writing which I did twice before I received a response.

Then several weeks later my CC was billed again $19.95 by a company called "Living Lean" in Las Vegas which I find out is affiliated with Wu-Yi Source. I did not authorize the charge!!! Wasn't that nice of Wu-Yi to give out my credit card to all there friends so they can rip me off together. I had to call my bank and cancel my CC card which is a major hassel but I guess that's what happens when you try companies you don't know anything about. I sure hope someone puts a stop to this company before many other people are affected!!

Mad debbie
West Jordan, Utah
U.S.A.


This report was posted on Ripoff Report on 02/12/2008 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Source-Diet-Tea/Las-Vegas-Nevada-Internet/Wu-Yi-Source-Diet-Tea-Watch-Out-for-Weight-Loss-Tea-Scam-Las-Vegas-Nevada-308250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: LindaCossitt - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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#2 Consumer Comment

Cancel your credit card or debit card

AUTHOR: Lil - (U.S.A.)

Please cancel your acct immediately or every month they will continue to get into your acct.I was taken by the same people but they used the name Te performance products then they changed it to Phoenix performance products.But this is the same co they chnge their name&location.They also change products from diet teas to arthris products,body building etc.I am fighting my own fight now.My bank is also charging me a 3 dollar service fee for every day it takes to get resolved so right now i have 200 dollars tied up that i can't get access to.Because the Phoenix products took money plus other stuff bounced in the process.
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#3 UPDATE Employee

Hello,

AUTHOR: Wuyi Source - (U.S.A.)

Hello,

We apologize for the trouble.

We have already refunded your money back to your account for the tea.

But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only.

Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days.

Thanks,

Shalyn,
Wu-Yi Customer Support Manager.
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