Report: #324890

Complaint Review: Wu-Yi Source Living Lean In Las Vegas

Submitted: Wed, April 09, 2008
Updated: Mon, February 01, 2010

Reported By: — Madison Alabama

Wu-Yi Source Living Lean In Las Vegas

2620 Maryland Parkway 969 Las Vegas, Nevada U.S.A.

Phone: 866-396 5711
Web:
Category: Weightloss Programs

Wu-Yi Source Living Lean In Las Vegas Living Lean in Las Vegas a Scam Las Vegas Nevada

*UPDATE Employee: Hello,

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0Author 1Consumer 0Employee/Owner

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I, too, am a victim of Wu-Yi Source membership. I called to cancel on March 17, 2008 after I received the tea, and the tea bags were poor quality. I was told that I had to cancel by email. I went to the confirmation email that they sent out confirming the receipt of payment from me. I emailed Wu-Yi Source to cancel. I received an email back from Karen stating that she had cancelled my membership and she had removed me from autoship, but my credit card would still be charged for $29.95 for the full month supply that had been shipped.

I had no problem with that. When I check my account this morning I had been charged on April 8, 2008 for $19.95 three times. This company is a rip off and something should be done about this.

Sharon
Madison, Alabama
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 04/09/2008 04:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Source-Living-Lean-In-Las-Vegas/Las-Vegas-Nevada-89109/Wu-Yi-Source-Living-Lean-In-Las-Vegas-Living-Lean-in-Las-Vegas-a-Scam-Las-Vegas-Nevada-324890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

0Author 1Consumer 0Employee/Owner

Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: pamela.freed - (United States of America)

SUBMITTED: Monday, February 01, 2010

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,