• Report: #305560

Complaint Review: Wu-Yi Source - Living Lean

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  • Submitted: Sat, February 02, 2008
  • Updated: Sat, December 12, 2009

  • Reported By:Wilmington Delaware
Wu-Yi Source - Living Lean
2711 East Craig Rd. Las Vegas, Nevada U.S.A.

Wu-Yi Source Tea And Living Lean Wu-Yi Source Tea - Living Lean scam Las Vegas Nevada

*UPDATE Employee: Hello,

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Ordered tea and was billed $37.00 before the end of the trial period. Trying to cancel future shipments $47.00 and requests to cancel have to be put in writing. I emailed them but can't get confirmation that I won't receive further shipments. To add insult to injury, I'm now being billed for membership to LivingLean $19.95 which was supposed to be a 30 day trial before billing. I have never received any information or password to the Living Lean site. Can't reach anyone..... DON'T FALL VICTIM!

Kathy
Wilmington, Delaware
U.S.A.

This report was posted on Ripoff Report on 02/02/2008 03:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Source-Living-Lean/Las-Vegas-Nevada-89030/Wu-Yi-Source-Tea-And-Living-Lean-Wu-Yi-Source-Tea-Living-Lean-scam-Las-Vegas-Nevada-305560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: LindaCossitt - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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