- Report: #337963
Complaint Review: Wu-Yi Source/ Living Lean
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| Wu-Yi Source/ Living Lean 5300 Ontario Mills Pkwy Unit 400
Ontario, California U.S.A. |
|
Wu-Yi Source/ Living Lean A one time authorized charge on my account lead to four UNauthorized charges that put my account into overdraft, accumulating $102 in overdraft fees. Ontario California
*UPDATE Employee: Hello,
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
I found this website offering an easy way to lose weight through a chinese tea called Wu-Yi Tea. They offered a free 30 day trial for the cost of only shipping and a free membership to another online weight management program called Living Lean. Since the first charge I have received many more charges from this company without my permission and of course with no product.
So far there are four charges on my account and three overdraft charges due to this, all together totaling $191.80. The only charge I authorized was for $4.95, a difference of $186.85. I contacted the company and was treated with much disrespect. I was informed that it was in the terms and conditions when I applied when NO it was not. I was informed that it would be the 30 free trial for $4.95 and if I was satisfied then I could order more. I was also informed to order in advance if possible due to the shortage of product.
The gentlemen I spoke with was very rude and kept acting like our connections was breaking up when I was in a good reception area. He also acted like he could not understand my english. I was born and raised in Texas, I assure you my english is perfect.
I called my bank to stop payment these charges and file fraud on my account, as I was informed that I was not the only person to be taken by this company.
Fool_me_once
willis, Texas
U.S.A.
So far there are four charges on my account and three overdraft charges due to this, all together totaling $191.80. The only charge I authorized was for $4.95, a difference of $186.85. I contacted the company and was treated with much disrespect. I was informed that it was in the terms and conditions when I applied when NO it was not. I was informed that it would be the 30 free trial for $4.95 and if I was satisfied then I could order more. I was also informed to order in advance if possible due to the shortage of product.
The gentlemen I spoke with was very rude and kept acting like our connections was breaking up when I was in a good reception area. He also acted like he could not understand my english. I was born and raised in Texas, I assure you my english is perfect.
I called my bank to stop payment these charges and file fraud on my account, as I was informed that I was not the only person to be taken by this company.
Fool_me_once
willis, Texas
U.S.A.
This report was posted on Ripoff Report on 06/07/2008 02:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Source-Living-Lean/Ontario-California-91764/Wu-Yi-Source-Living-Lean-A-one-time-authorized-charge-on-my-account-lead-to-four-UNauthor-337963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Hello,
AUTHOR: pamela.freed - (United States of America)
SUBMITTED: Monday, February 01, 2010
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,
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