• Report: #347605

Complaint Review: Wu Yi Source Tea - LIVING LEAN

  • Submitted: Fri, July 04, 2008
  • Updated: Sun, December 06, 2009

  • Reported By:Norwalk California
Wu Yi Source Tea - LIVING LEAN
311 Judges Rd. Unit 7B Wilmington, North Carolina 28405 LAS VEGAS, Nevada U.S.A.

Wu Yi Source Tea LIVING LEAN I called Wu Yi tea LIVING LEAN LAS VEGAS NV and told them to stop charging my credit card $19.95 a mo. for service I am NOT GETTING. They said they would stop. Yet, they are still sucking a monthly $19.95 from my VISA card. LAS VEGAS Nevada

*UPDATE Employee: Hello,

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Wu Yi tea Source is ripping me off at the rate of $19.95 a month. I called them and told them to STOP all charges. I am not recieving any kind of a service for this $19.95 per month fee. They said they would stop charging my VISA card, however, they are still charging my VISA $19.95 a month.

The address they give on thier website is:
Natura Brands, LLC
311 Judges Road unit 7B
Wilmington, NC 28405 website is: www.Officialwuyitea.com/slimming tea

B. henry
Norwalk, California
U.S.A.

This report was posted on Ripoff Report on 07/04/2008 08:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Source-Tea-LIVING-LEAN/LAS-VEGAS-Nevada/Wu-Yi-Source-Tea-LIVING-LEAN-I-called-Wu-Yi-tea-LIVING-LEAN-LAS-VEGAS-NV-and-told-them-to-347605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: garry gellner - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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