• Report: #416766

Complaint Review: Wu-Yi Source, Wu-Yi Tea

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  • Submitted: Tue, January 27, 2009
  • Updated: Sat, January 09, 2010

  • Reported By:Manilla Ontario
Wu-Yi Source, Wu-Yi Tea
Wu-Yi USA, Army Post Road Distribution, 3600 Army Post Road Des Moines, Iowa U.S.A.

Wu-Yi Source, Wu-Yi Tea A possible solution to this black-hearted scam! Des Moines Iowa

*UPDATE Employee: Hello,

*UPDATE Employee: just a slight correction

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Wu-Yi Tea is a rip-off. Go to www.wu-yisource.com and click Live Chat to cancel your order. They'll tell you to return the unused portion of tea (return the empty box!) to Wu-Yi USA, Army Post Road Distribution, 3600 Army Post Road, Des Moines, Iowa 50321 via UPS. Ask for Delivery Confirmation, and get an RMA number from Live Chat which you must include with your correspondence in the package along with your reason for returning the tea. Write the RMA number on the outside of the package. You're supposed to do this within 14 days of receipt of the useless tea, for which they charged $59.95 U.S. If it's after 14 days, you're stuck with the tea.

Then call 1-866-279-6513 to cancel your surprise subscription to Insider Secrets to Weight Loss. These people will NOT refund your money ($4.95/month), but at least they'll cancel your subscription.

Then call 1-800-989-5907 to cancel your surprise subscription to Comprehensive Weight Loss E-book Package. These people also will not refund your money, but did offer me a courtesy refund of the most recent charge of $9.95 U.S.

Good luck!!

Janice
Manilla, Ontario
Canada

This report was posted on Ripoff Report on 01/27/2009 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Source-Wu-Yi-Tea/Des-Moines-Iowa-50321/Wu-Yi-Source-Wu-Yi-Tea-A-possible-solution-to-this-black-hearted-scam-Des-Moines-Iowa-416766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Lynda - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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#2 UPDATE Employee

just a slight correction

AUTHOR: Nicole - (U.S.A.)

If it is after the 14 days you can still return the tea for a refund, up to 60 days from the date the tea is received.
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