• Report: #405526

Complaint Review: Wu-Yi Source

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  • Submitted: Sun, December 28, 2008
  • Updated: Mon, January 11, 2010

  • Reported By:London Other
Wu-Yi Source
3600 Army Post Raod Des Moines, Iowa U.S.A.

Wu-Yi Source Be aware of the Wu-Yi free trial scam DES MOINES Iowa

*Author of original report: Wu-Yi Source Be aware of the Wu-Yi free trial scam

*UPDATE Employee: Hello,

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Please be aware of the free trial Scam of slimming tea of this company. when I visited their site I was offered a free trial and all I have to pay for is $3.95 for shipping. I was asked to provide my credit card details which I did and then at the end when I wa offred to print the receipt which I did and when I printed it the amount was changed to $24.95. I immediately telephoned the company on the number provided and queried the difference and the lady said the higher amount was because the shipping was international so I asked for the order to be cancelled as I do not agree to the higher charge and she assured me the order will be cancelled. Still few days later I received a parcel with a box of tea and later my credit card statement arrived wit a charge of $3.95 And another for $24.95 then after 10 days my credit card was charged another $4.95 (for Web Access??) and a further $59.95 was charged to my credit card some 2 weeks later. I was obliged to immediately cancel my credit card to stop any further charges nd refer the matter to the credit card company to investigate the un-authorized charges against my credit card.

Alfie
London
United Kingdom

This report was posted on Ripoff Report on 12/28/2008 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Source/Des-Moines-Iowa-50321/Wu-Yi-Source-Be-aware-of-the-Wu-Yi-free-trial-scam-DES-MOINES-Iowa-405526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Wu-Yi Source Be aware of the Wu-Yi free trial scam

AUTHOR: Alfie - (United Kingdom)

I am astonished at the Wu-Yi response. It is an added insult to injury to say after almost 14 months later that I should contact their customer services department and they sort it out. The author of the rebuff from Wu-Yi could not have read the original report and could not understand the content. I did call instantly when the printed amount was different from that was showing on the order being completed on line and I did call them immediately and was assured that the order will be cancelled and there will be no charges but that is the point, they did not cancel the order and they have raised and collected several additional charges. The fact is that I was ripped off by Wu-Yi Source and charged for things and amounts that they never should have.
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#2 UPDATE Employee

Hello,

AUTHOR: Lynn - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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