• Report: #345185

Complaint Review: Wu-Yi Source

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  • Submitted: Fri, June 27, 2008
  • Updated: Sun, January 10, 2010

  • Reported By:whitakers Tennessee
Wu-Yi Source
11701E. 53rd Ave. Unit A - Suite 400 - Ontario, CA 91764 Ontario, California United States of America

Wu-Yi Source RAIDING MY DEBIT ACCOUNT AT WILL!! STEALING WHILE EVERYONE LOOKS ON!! Ontario California

*UPDATE Employee: Hello,

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about 5 months ago i order this product on line; with the understanding that i could cancel at any time. Wu-Yi Source deducted for the first shipment; i was not satisfied with the product so i called and followed with an email for them to cancel.

a representative contacted me and after he could not get me to keep receiving the product he said that the order was cancelled. for a while i did not see any deduction.

then bam! they have started deducting from my account again; and i am not receiving any product from them! i contacted them via phone when i told the representative my concerns he told me to call back because they had i

installed a new program and it was not up and running completely! they are taking $19.95 out of my account without my permission. i am a senior citizen with a husband with very serious medical problems; i can't afford for these people to take money out of my account whenever they want to. please help!

devonle whitakers, Tennessee
U.S.A.

This report was posted on Ripoff Report on 06/27/2008 07:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Source/Ontario-California-91784/Wu-Yi-Source-RAIDING-MY-DEBIT-ACCOUNT-AT-WILL-STEALING-WHILE-EVERYONE-LOOKS-ON-Ontario-345185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Pamela - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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