• Report: #408109

Complaint Review: Wu-Yi Source

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  • Submitted: Mon, January 05, 2009
  • Updated: Sun, January 10, 2010

  • Reported By:Plain City Ohio
Wu-Yi Source
www.wu-yisource.com Internet U.S.A.

Wu-Yi Source Fraudulent Charges Internet

*Author of original report: To the reply from the "employee"

*UPDATE Employee: Hello,

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Ok so I know a lot of you have complaints about this company. So here's mine to add to it. It started off with me looking at my credit card statement and seeing a charge from wu-yi source. Not knowing what this is I looked up the website to see what it was. Knowing I didn't order anything I called the "anytime" number listed and they were closed. So I called my cc company and they gave me a courtesy adjustment. Things are fine. Until a week later and they charged my card again. So I called the "anytime" number again and finally got ahold of someone who told me that someone else had my cc number with their name. Somebody named Fran Richardson. So they refunded the money back and told me they were cancelling that account since it was my cc with someone elses name. Well they lied and I got charged again 9.95. I called my cc company to find out who the charge was from because all it said was membership. They gave me the 800 number they had and I called to find out it was wu-yi source again. So I called the 800 number and talked to a lady who wouldn't give me her name and kept changing the subject when I asked where she was located and couldn't find my cc number in the system. So she wouldn't refund me. Then I called the cc company cancelled the card finally and I decided to call the 800 number back and get a name of someone. I got someone by the name of Laurie. I asked first off to talk to a supervisor and of course they were all busy so this lady did find my cc number with the name of Fran Richardson attached to it. Somehow in a matter of 30 minutes it showed up in the computer. So I asked her to cancel that account since obviously it wasn't my name with my cc. She said she couldn't do that. These people are deceitful frauds and somehow have to become liable at some point. I don't know how or whatever but they really need shut down. I understand that for me it was someone else who had my credit card number but when I told them it was a fraudulent charge they should have closed that account and not let anymore charges go through.

Jamie
Plain City, Ohio
U.S.A.

This report was posted on Ripoff Report on 01/05/2009 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Source/internet/Wu-Yi-Source-Fraudulent-Charges-Internet-408109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

To the reply from the "employee"

AUTHOR: Jamie - (U.S.A.)

If you read my complaint you would have realized that the problem was I DIDN'T ORDER ANYTHING! It had just appeared on my credit card statement. So there was no reading terms of service. Nobody would cancel the account. I had to eventually cancel my credit card to stop getting the charges. It's a scam. If it wasn't they would have cancelled the account knowing someone else was using my card. Customer service is no where near your biggest priority or you the "anytime" phone number wouldn't have said you were closed. Fortunately I did get it taked care of. Not with the help of any of you.
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#2 UPDATE Employee

Hello,

AUTHOR: Lynn - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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