• Report: #326859

Complaint Review: Wu-Yi Source

  • Submitted: Thu, April 17, 2008
  • Updated: Sun, January 10, 2010

  • Reported By:Chesapeake Virginia
Wu-Yi Source
wu-yisource.com/?gclid=CKbC2dyR45ICFQQIFQodkVt8_A Internet U.S.A.

Wu-Yi Source Wu-Yi will give other companines YOUR credit card number! Do not do business with them! Internet

*UPDATE Employee: Hello,

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I ordered this tea and about a month after ordering found a $20 charge from Living Lean. WuYi forwards your credit card information to another company after you place your oreder, and if you don't cancel within 30 days, they charge you. I don't even know what this Living Lean is! Living Lean was helpful and immediately refunded my money.

Because of their dispicable business ethic, I chose to return the tea and for a refund. For weeks, I called and called to see if they had received my tea. Then they tried to forward the blame on me for not havinng a tracking number and for not including the original sales receipt with the order. I told them that it was unacceptable and asked to speak with a manager. I was told that the manager was at lunch so I told the lady I was speaking with that she would stay on the phone with me until I either spoke with a manger or got a refund. Choosing not to listen to me all day, about a month after sending my package (which they never wanted to confirm receiving) I got a "partial" refund.

DO NOT ever order anything from this company or their affiliates. They lie and cheat their way into your wallet.

Linda
Chesapeake, Virginia
U.S.A.

This report was posted on Ripoff Report on 04/17/2008 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-Yi-Source/internet/Wu-Yi-Source-Wu-Yi-will-give-other-companines-YOUR-credit-card-number-Do-not-do-business-326859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Pamela - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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