• Report: #326874

Complaint Review: Wu-yi Source / Living Lean

  • Submitted: Thu, April 17, 2008
  • Updated: Sat, December 12, 2009

  • Reported By:Aurora Colorado
Wu-yi Source / Living Lean
wu-yisource.com Internet U.S.A.

Wu-yi-source.com / Living Lean / Wulong Source I got an e mail from this company so I decided to check it out. After a couple of days thinking about it. I decided to give it a try. I ordered it and it took two weeks to come. I was drinking it for almost a month, then I noticed an added charge to my account. I called to let my bank know I never ordered anything more than the tea, they are helping me file this claim to return my money. Internet

*UPDATE Employee: Hello,

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Like the other reports I've been reading. I see I am not alone. I ordered the wu yi tea. after a month I was charged by another company name 19.95 for a product I never recieved or ordered.

I have cancel my card as so not to be charged anymore. So, for the next two weeks I now am back to paying for things the old fashion way.

My advise to everyone is use a visa gift card with the exact amount needed on it. And no online transactions for me ever again without a limited card to pay for it. Even pay pal isn't safe for online anymore.

I too tried to call them nothing. There websites don't work just automated responses. Man did I ever get scammed, I feel like a heal. I hope the people responsible get caught and nailed good for this.

Anna
Aurora, Colorado
U.S.A.

This report was posted on Ripoff Report on 04/17/2008 04:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-yi-Source-Living-Lean/internet/Wu-yi-sourcecom-Living-Lean-Wulong-Source-I-got-an-e-mail-from-this-company-so-I-deci-326874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: LindaCossitt - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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