• Report: #477699

Complaint Review: Wu-yi Source Tea Company

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  • Submitted: Sat, August 08, 2009
  • Updated: Mon, December 07, 2009

  • Reported By:wakefield Other
Wu-yi Source Tea Company
Nationwide U.S.A.

Wu-yi Source Tea Company wuyi is a fraud company who ripps off customers by trick Nationwide

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Dear Sir/Madam,
I would like to lodge my complaint against WU-YI source company in detail, there have been fraudulent activity with in my account, I wish to fie a dispute, and demand that you assist me in accordance with law. Since that day transaction made on my account I presently visited Barclays Bank Wakefield and they referred me to you people and I used Barclays' bank free telephone facility but unfortunately I wasn't guided properly after that I keep trying to call you but all times lines were busy and at last I got connect and finally been given advised to report about all this.

I got an email from a Wu-Yi source with false promise .They said that they will give me a free trial with no catch and no need to buy anything first ,I have to pay only shipment charges of $4.95 and have to complete their order form, so I did but I did not click their final page ,I leave my details but I did not complete the order form ,after that I got email from them that my order was not through because their order page was down but at the same time I received their product I contacted them through email that this product is fake I don't like to use it, they replied me ok send us your cancellation ,I send them cancellation request as per their say and I received confirmation about cancellation but at the same time they said they will charge me $59.95 on my card ,I have argued with them and asked them to not charge me I will send you all pack back but they did, even after that cancellation they are still charging my card, after that they send me email that send us my address they will ship my product, I replied them I did not order this time then why you will charge me but they did ,I have following transaction disputes ,please investigate all and get all my money from them, I am also attaching their emails confirming they rip-off and fraudulent company. Once they have charged me and cancelled me from auto shipment even then money was taken from my account fortnightly ,this made me really concern about these transactions, I am writing down here transaction details which I think was taken from my account with out my authorization .

27 May 2009 CW-WEBENTRY 3.21
2 Jun 2009 CW-WUYI 38.28
23 Jun 2009 Web Access 2.03
30 Jun 2009 Membership 4.45
21 July 2009 Web Access 2.03


See Below their email confirming that my order was not confirmed even though they sent me item,
Please read all of their emails and mine as well to guess who is wrong.

Date: Mon, 11 May 2009 17:04:33 -0400
To: (((redacted)))
From: wuyiteaupdates@wu-yisource.com
Subject: raja Please accept our apology


Hi raja,

Please accept our apology

Our order page was down when you tried to order your $4.95 trial of our new WuYi Tea weight loss system because we were getting flooded with orders because WuYi Tea has been all over the news and some people were getting errors when trying to submit their order.

We apologize about this :(

To make it up to you, I spoke to my supervisor and he agreed to give you our 90-Day weight loss coaching program (valued at $300.00) on us!

But you must complete your $4.95 trial within the next 24 hours.


PS: Thank you for accepting our apology, please claim your 90 day weight loss coaching program within the next 24 hours before my supervisor awards this to someone else
Support Contact information: 1-866-449-5567


I have tried to sort out with the company but as this a scam company so they did not take my point of view.

RE: cancellation?
From: Raja ****(((redacted email)))
Sent: Friday, May 15, 2009 2:52:16 PM

its cheating u mentioned in ur website if i am not satisfied then i have to refund all amount ,now how come u r charging me ,even i am happy to send u back all stuff,just send me address where i can deliver this product
****

This email confirms that they have cancelled me from their list but even though they still charging me for nothing.

From: support@wu-yisource.com
To: (((redacted)))
Subject: Re: cancellation
Date: Fri, 15 May 2009 11:30:07 +0530


Hello,
You have been removed from the autoship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card will be charged the discounted rate of $59.95 for the full month's supply of slimming tea after the completion of trial period.
Again, I have cancelled your autoship membership and you will not be receiving any further shipments.
I'd like to thank you for giving the Wu-Yi Weight Loss System an honest try, and wish you luck with any future weight loss endeavors.
Have I addressed all of your concerns or is there something else that I can help you with today?
Respectfully,

Gary
Wu-Yi source Support Team

----- Original Message -----
From: Raja ****
To: support@wu-yisource.com
Sent: Friday, May 15, 2009 12:57 AM
Subject: cancellation


Plz cancel my order and let me know what should i do next and plz don't charge my acoount.
thanks
Raja
****
RE: Raja Do You Still Want Your-Package??
From: Raja **** (((redacted email)))
Sent: Saturday, May 23, 2009 12:14:07 AM
To: easyteaupdates@easyweightlosstea.com


Even after all charging me and cancelling me from their auto shipment on 15th May, they sent me another email that my order is ready and need my address, I replied them that I did not order and don't send me but they charge my account $4.95 again,
See my reply to their email

i did not order it and don't want it,plz don't send me and don't charge me,you have already cancelled me from your auto shipment. Don't do fraud again with me.

****




Date: Fri, 22 May 2009 06:37:15 -0400
To: (((redacted)))
From: easyteaupdates@easyweightlosstea.com
Subject: Raja Do You Still Want Your-Package?

Unsubscribe from all Wu-Yi Source Emails: unsubscribe me



Hi Raja,
Your order for your $4.95 Trial of WuYi Tea weight loss program is ready to ship. We just need your address so we know where to ship it.

Click Here to Enter Your Address
Support Contact information: 1-866-449-5567



Above mentioned their email confirm that they sent me email after I have already in dispute with them,this shows their system only take details of peoples and then takes money from their account as they have all account details.
A


Even though they keep sending me emails, now you can guess this company is totally scam and fraud. Real company is Wu Yi ,but this company using their name and they have added word source with their name and you can find on internet and you can search there are a lot of peoples who have been victimized by this company by trick and fraud.


Top of Form 1
&&
RE: Raja Hurry this is your last chance!?
From: Raja **** (((redacted email)))
Sent: Thursday, May 28, 2009 12:34:48 PM
To: wuyiteaupdates@wu-yisource.com


why u r charging me again and again,once u charged me on 12th of may and then again 27th of may even i have told u that i never order u and i don't wanna this product any more,i ve already used this and plz remove my card details from ur system otherwise i have a legal right to sue,first u insist peoples to try this on ur expenses and later when any wanna return this ,u start charging their account which is totally fraud,u r still sending me emails about different offers to try this even i replied u i do't want this even though u ve taken money out from my account,previousely u emailed me that my order is not through due to web problem and at otherhand u send me shipment and charge me when i told u i don't wanna this u said u will charge me ,why?

Now after that u start sending me emails again and this time i again refused u to accept this offer,u sent me keep reminder 2 days left,try it on our expenses and then u charge my account and email me send ur address for shipment,what kind of people u r ,who r playing with others ,

i warn u to stop this and remove my card details and stop charging me and refund what ever u charge me so far

****




Date: Sat, 23 May 2009 15:30:09 -0400
To: (((redacted)))
From: wuyiteaupdates@wu-yisource.com
Subject: Raja Hurry this is your last chance!


unsubscribe
Raja ,

Your Trial WuYi Tea Diet offer is expiring today!
In exactly 24 hours your opportunity to Try the WuYi Tea Diet for Only $4.95 expires!
So this email is your last chance to take advantage of trying what reporters are saying "could be the next magic bullet of weight loss" for ONLY $4.95 to see if it will work for YOU too.
Click Here Right Now Before It's to Late!
Support Contact information: 1-866-449-5567


RE: cancellation?
From: Raja **** (((redacted email)))
Sent: Tuesday, June 02, 2009 12:17:49 AM
To: support@wu-yisource.com

You have already charged me by trick and then you cancel my shipment but even though you charged me again shipment charges of 4.95$ just after two weeks time ,why u r charging me again and again when i told u that i did not order you ,even i am receiving emails from your system saying that my order is not completed due to web problems ,whats this ,you have sent me shipment on 12th may while i cancel it just after 3 days because it was wrongly received by my wife,event though u charged me 59.95$ ,then u sent me email that u ve removed me from autosipment ,but after that i started receiving emails about offers but i never respond them but even though u sent me email that my order is ready for shipment and sent us my address,plz remove me from ur system and refund me what ever u charged me by trick after getting my card details because at once ur sending emails for not receiving my order due to web problem and other hand u r charging my account,even still i am receiving emails from ur side i don't know whats happening ,u r still sending emails of different offers ,i am afraid once u get card details then u start taking money out ,its not fair ,plz refund me coz i ve already cancel it and i ve already losing money by u people and i don't want more of it
****



From: support@wu-yisource.com
To: (((redacted)))
Subject: Re: cancellation
Date: Fri, 15 May 2009 11:30:07 +0530

Hello,
You have been removed from the autoship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card will be charged the discounted rate of $59.95 for the full month's supply of slimming tea after the completion of trial period.
Again, I have cancelled your autoship membership and you will not be receiving any further shipments.
I'd like to thank you for giving the Wu-Yi Weight Loss System an honest try, and wish you luck with any future weight loss endeavors.
Have I addressed all of your concerns or is there something else that I can help you with today?
Respectfully,

Gary
Wu-Yi source Support Team

Above mentioned email is confirming that they have cancelled me from their list but at the same time they kept sending emails to me and charge me again shipment charges and other charges which I don't know.

Please investigate all and save me from this scam company ,I am Barclays customer and its your job to protect your customers from such scam company ,this company's emails are just like other scam emails who try to trap innocent peoples. I am also sending copy of statement on which I have highlighted disputed transactions.

Looking Forward

Raja
wakefield
United Kingdom

This report was posted on Ripoff Report on 08/08/2009 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-yi-Source-Tea-Company/nationwide/Wu-yi-Source-Tea-Company-wuyi-is-a-fraud-company-who-ripps-off-customers-by-trick-Nationwi-477699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: LindaCossitt - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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