• Report: #402654

Complaint Review: Wu-yi Tea - Wu-yi Source - The Insider Secret

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  • Submitted: Thu, December 18, 2008
  • Updated: Sun, January 10, 2010

  • Reported By:Penzance Other
Wu-yi Tea - Wu-yi Source - The Insider Secret
3600 Army Post Road Des Moines, Iowa U.S.A.

Wu-yi Tea - Wu-yi Source - The Insider Secret When is a free trial not a free trial. Des Moines Iowa

*UPDATE Employee: Hello,

*Author of original report: Final update

*Author of original report: Wu-Yi tea, Wu-Yi Source

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I ordered the free trial offer and gave my credit card details to pay, I thought, for the postage. Since then there have been numerous debits by them.

They say the free trial is not a free supply and to be refunded I must return the tea, which I have done but "The Insider Secret" keep making further small debits. The whole thing is a rip off. I wait to see if I actually get a refund.

I have had two of the Insider Secret debits refunded but now there is another debit for membership which I shall of course dispute but the whole thing is a pain that I am getting very tired of.

Wu-Yi Source say that I in ordering the free sample I agreed to all the conditions. Yes but who reads all the small print? I most certainly shall in future!

My credit card company, Capital One, just keeps refering me back to Wu-Yi Source and The Insider Secret.

Jncboy
Penzance
United Kingdom

This report was posted on Ripoff Report on 12/18/2008 08:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-yi-Tea-Wu-yi-Source-The-Insider-Secret/Des-Moines-Iowa-50321/Wu-yi-Tea-Wu-yi-Source-The-Insider-Secret-When-is-a-free-trial-not-a-free-trial-Des-M-402654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Lynn - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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#2 Author of original report

Final update

AUTHOR: Jncboy - (United Kingdom)

I sent the tea back on 13th December. When I enquired on 30th December to see if it had been received they did not admit any knowledge of it but when I said I would give it one week and then complete a disputed transaction form for my Credit Card Company they said they would refund the charge. To my surprise I have now been refunded.

I do not know whether or not they or any of the associated companies have tried do make any further debits on my account because I lost my credit card so the company closed the account and opened a new one. I shall not be giving my new account number to Wu-Yi Source or any other company based in the USA.

It should be noted that the WU-YI Webb site, if based in the UK, would fall foul of the legislation about unfair contract terms and the legislation about distant selling. Perhaps USA citizens should be lobbying there federal political representatives to get similar consumer protection legislation enacted as soon as possible!
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#3 Author of original report

Wu-Yi tea, Wu-Yi Source

AUTHOR: Jncboy - (United Kingdom)

It seems this latest debit on my credit card is from yet another associated company of which I new nothing till now. It is Comprehensive Weight Loss E-book Package. I telephoned the number given to me by my credit card company and have been assured that I shall be refunded. We shall see. To be prepared for the worst I have told my credit card company to send me a dispute form. I shall update this report in due course.
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