• Report: #412792

Complaint Review: Wuf Spa

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  • Submitted: Fri, January 16, 2009
  • Updated: Sun, April 25, 2010

  • Reported By:DALLAS Texas
Wuf Spa
3417 Jonh Capenter Freeway Irving, Texas U.S.A.

Wuf Spa kennel boarding pet spa Dallas,Irving Texas

*UPDATE EX-employee responds: The straight facts from an ex employee

*Consumer Comment: looks good at first glance, but this place sucks!

*Consumer Comment: Wuf Spa is one of the best boarders in Dallas!

*Consumer Comment: Are dogs safe at your place or not?

*Consumer Comment: Are dogs safe at your place or not?

*Consumer Comment: Thanks for posting Wuf

*UPDATE Employee: Wuf's story

*Consumer Comment: Sad story, but...

*Consumer Comment: If this is truly the way you are being treated, it is sad

*Consumer Comment: If this is truly the way you are being treated, it is sad

*Consumer Comment: If this is truly the way you are being treated, it is sad

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We were on our honeymoon in Dec. 2009 when we boarded our dog Lucy with the Wuf Spa. Mid-week, we received a call that they had lost our dog. The owner told us that somehow Lucy got out of a locked cage and out the front door as an employee was entering. Since then, they've acted like we're an inconvenience. We're heartbroken. Lucy is still missing. We would have been better off chaining our dog to a tree in the backyard.

Maggie k.
DALLAS, Texas
U.S.A.

This report was posted on Ripoff Report on 01/16/2009 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wuf-Spa/Irving-Texas-75062/Wuf-Spa-kennel-boarding-pet-spa-DallasIrving-Texas-412792. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 11Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

The straight facts from an ex employee

AUTHOR: Wuf_employee - (USA)

Wuf spa was/is never the problem. The problem has always laid with the owner.  The post above me is only half right. as an ex employee who worked at wuf for 2+ years some of the information that was given is right. And yes, wuf did lose a dog.  The owner only upset the clients further by lying to their faces. She told them their dog was in an enclosed cage. She wasnt. It was the holidays, we had more dogs than we could hold and we kept moving them around. On top of moving them around she had an inexperienced employee closing her facility for her that night. An employee that probably took down the barricade that would have prevented the dog from jumping over the gate (which we knew she could do).  A few things the owner is notorious for is keeping more dogs than her employees could handle during the holidays and hiring inexperienced people.  These are the people who are taking care of your dogs.  It would be like dropping your dog off at a dog park for a stay. Sure, the people there coming and going may LOVE the dogs but do they honestly know how to take care of one? Are these people certified at all in any dog safety classes? Probably not. The number two secret to Wuf's terrible job of taking care of your dogs (as stated in the beginning) lies within the owner.  As an employee there I notied on numerous occasions the way she lied to her clients.  Whether it was about a dog's stay, what exactly happened when their dog was in a dog fight/sick or probably any questions you asked her.  Lastly, and the most important secret was her treatment of her employees. One employee was denied vacation pay even after they had signed an employee handbook stating that all employees could recieve it (some people call this a contract). When reminded about the handbook 'rules', Her response to this was "I guess we'll just have to change the handbook". One employee was fired for having to take her daughter to the emergency room the night before. The owner claimed she "took off work too much".  These were only two small instances of many. Numerous employees were often personally targeted and reprimanded according to the owner's disgrestion. She would often have vile mood swings on her workers and employees would come to work afraid of what kind of heavy mood she would be in that day.  How can one be expected to properly take care of a living thing while under such scrutiny?

I would like everyone who has read this to please remember that people like this get away with the things they do to their employees everyday.  Emotional abuse in the work place is everywhere. The consumers are the ones that can help put a stop to it. When an owner is in such a powerful position, they can treat their employees like dirt under their shoes for as long as they are still making a profit.

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#2 Consumer Comment

looks good at first glance, but this place sucks!

AUTHOR: anonymous - (United States of America)

this place sucks, yes dogs do what dogs do but there is people who work there that are spivisors, that treat employees like they are junk. they tell employees to yell at t dogs and to physically push them and to pull them apart. the dog probably got lose because this company understaffs and leave one employee alone to do a duty on their own when at most times there should be more than one person. i watched the dog cams during caycare and they have one person in the large daycare alone with 26+dogs and not one of the extra people go to help when anything happens and the dogs are to much for the poor girls that get left alone with no help. so yes i can see how this would happen, careless supervisors and an owner who is never to be seen around. watch out people your dogs are getting abused with the over use of yelling and pulling and pushing and mistreating that the employees are getting teached to do. also the employees are leaving broken and chewed up toys in the daycares and dogs are getting sick, i have recieved calls about bloody stool. this is not a place i would ever take my dogs again ever.

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#3 Consumer Comment

Wuf Spa is one of the best boarders in Dallas!

AUTHOR: Pollock - (United States of America)

We have been taking our very loved puppy to Wuf Spa since they opened.  When we arrived to inspect the place, we were given a full tour of the facilities as well as an explanation of how each detail was considered.  We have never had an issue with Wuf Spa or any member of their staff and our dog gets really excited every time he goes there.  I know that they provide a form on which you are supposed to supply any relevant information about your dog (dietary needs, medication, behavioural issues, etc.)  as well as emergency contact information if you can't be reached.  If the dog had a history of escaping, this is something that should have been noted.  Regardless, from the Wuf response and from my experiences with the staff - it doesn't sound like they would view the experience as an "inconvenience." 

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#4 Consumer Comment

Are dogs safe at your place or not?

AUTHOR: Christine - (U.S.A.)

It is sad to hear the responce of the owner making many excuses for their poor actions,do you let clients know that there is a chance that their pet may escape cause an employee is tired,you say this dog can leap tall buildings as if it is the dogs fault it escaped.You have so many sad excuses but after all you are "hurting as much as the owners" that is an awful statement.Close your company till you can learn how to take care of your obligations.
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#5 Consumer Comment

Are dogs safe at your place or not?

AUTHOR: Christine - (U.S.A.)

It is sad to hear the responce of the owner making many excuses for their poor actions,do you let clients know that there is a chance that their pet may escape cause an employee is tired,you say this dog can leap tall buildings as if it is the dogs fault it escaped.You have so many sad excuses but after all you are "hurting as much as the owners" that is an awful statement.Close your company till you can learn how to take care of your obligations.
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#6 Consumer Comment

Thanks for posting Wuf

AUTHOR: Devilsadvocate4education*just My Opinions* - (U.S.A.)

Most of us that work in places that board or groom, or even with animals period have NO problem seeing how this can happen. No matter how many precautions you take. Escape artists are escape artists, and runners are runners, and the only thing we can do is try to keep it from happening to the best of our ability, and it doesn't mean it is a sign of negligence when it does. It is always good to be able to evaluate both sides of the story though, as the complainants have a tendency to leave alot out of the story.
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#7 UPDATE Employee

Wuf's story

AUTHOR: Wuf_employee - (U.S.A.)

Imagine its 5 am, youre getting up going to work. Youre tired but ready to do a good job. The day starts off like any other. Pull into the empty lot, unlock the dark building, open the door and turn off the alarm. But something didnt feel quite right. Did something brush by your leg? It was hard to tell, its dark and youre just waking up. You look around your feet and outside only to see it. It's too late.

Wuf spa would never intentionally lose a dog. Consumers need to remember that when you are boarding a dog at ANY facility you take a risk. And while we always, always strive to give your dog the BEST care possible accidents happen.

Lucy was an extraordinary dog. She is an orginal. She also had prior "accidents" at OTHER boarding facilities. When reading Lucy's story, the author failed to insert these qaulities about Lucy:

-Lucy can scale an 8 foot fence
-Lucy escaped a previous boarding facility
-Lucy escaped from a relative of the owners
-Lucy was an extremely nervous and timid dog that was not on daily medicine dosage

I bet that you didnt know that not only have the employees posted posters, spent numerous hours online searching, called shelters, visited shelters, went out and physically searched for lucy but we also were hurt. We were upset and saddened just as much as the owners. We truly care for every dog that enters this building. We dont hire people for a job, we hire people with a passion. And everyone here will forever pine for your missing dog. But hurting a repuation of a company does more than put an owner out of a business, you hurt its employees who have a passion for the place they work for and the things they do. So, if you are going to be upset and tell the world about what 'wuf did to you' please include lucy's facts.

Thanks you
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#8 Consumer Comment

Sad story, but...

AUTHOR: Abby22049 - (U.S.A.)

Dogs can get stressed out during a kennel stay. I used to work in a kennel and sometimes dogs just did things that didn't make any sense. It didn't matter how much love and care and attention we provided, some dogs just got spooked. You said the dog got out of a locked cage. We had a dog get out of a locked cage. Dogs aren't stupid, you know. If they want out, they will get out. If you wanted out of something, wouldn't you do anything you could to get out?

What did Wuf do to help you find the dog? Did you have a registered microchip? Has the dog escaped before?
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#9 Consumer Comment

If this is truly the way you are being treated, it is sad

AUTHOR: Me - (U.S.A.)

Are they taking steps to help you find her? Was she chipped? If she was, and it was registered to you, try putting a flag on it with the company. Go to your shelter in person daily. My local shelter has failed to notify me, and in fact said no such dogs of that description, and he WAS there, WITH his tags and all. It is unfortunate, but the behavior of live animals is hard to predict, and accidents do happen. Have they offered to purchase another puppy for you if she is not found within a certain amount of time? They should at least be responding to any reasonable contact though, I think. If you do get Lucy back, be sure to remind facilities (groomer, vet, boarding, ect.), even if it is just for a very short time, that she is an escape artist, and a 'runner', so that they can take appropriate steps to prevent another such incidence. Good luck to you, and please keep us posted.
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#10 Consumer Comment

If this is truly the way you are being treated, it is sad

AUTHOR: Me - (U.S.A.)

Are they taking steps to help you find her? Was she chipped? If she was, and it was registered to you, try putting a flag on it with the company. Go to your shelter in person daily. My local shelter has failed to notify me, and in fact said no such dogs of that description, and he WAS there, WITH his tags and all. It is unfortunate, but the behavior of live animals is hard to predict, and accidents do happen. Have they offered to purchase another puppy for you if she is not found within a certain amount of time? They should at least be responding to any reasonable contact though, I think. If you do get Lucy back, be sure to remind facilities (groomer, vet, boarding, ect.), even if it is just for a very short time, that she is an escape artist, and a 'runner', so that they can take appropriate steps to prevent another such incidence. Good luck to you, and please keep us posted.
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#11 Consumer Comment

If this is truly the way you are being treated, it is sad

AUTHOR: Me - (U.S.A.)

Are they taking steps to help you find her? Was she chipped? If she was, and it was registered to you, try putting a flag on it with the company. Go to your shelter in person daily. My local shelter has failed to notify me, and in fact said no such dogs of that description, and he WAS there, WITH his tags and all. It is unfortunate, but the behavior of live animals is hard to predict, and accidents do happen. Have they offered to purchase another puppy for you if she is not found within a certain amount of time? They should at least be responding to any reasonable contact though, I think. If you do get Lucy back, be sure to remind facilities (groomer, vet, boarding, ect.), even if it is just for a very short time, that she is an escape artist, and a 'runner', so that they can take appropriate steps to prevent another such incidence. Good luck to you, and please keep us posted.
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