• Report: #318679

Complaint Review: Wuyi Source, Living Lean, Easy Weight Loss, Wuyitea

  • Submitted: Mon, March 17, 2008
  • Updated: Thu, April 03, 2008

  • Reported By:Fort Wayne Indiana
Wuyi Source, Living Lean, Easy Weight Loss, Wuyitea
2711 East Craig Road, Suite K North Las Vegas, Nevada U.S.A.

Wuyi Source, Living Lean, Easy Weight Loss, Wuyitea False advertisement, unable to cancel order. Several charges to my bank account under different company names. North Las Vegas Nevada

*Consumer Comment: Wu-Yi Source/Living Lean Terms & Conditions

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I ordered the product, Free trial. $6.95. Prior to the trial offer expiring 14 days later my account was charged with a $37.00 for that trial box. 21 days later a 54.95 charge for 2 boxes of tea and $19.95 charge to Living Lean for membership.

I proceeded to contact company through Live Chat. At that time I was told I didn't cancel the Living Lean Membership within the first 30 days, so I was charged. On Feb. 1, 2008 I did another live chat, explaining I was moving and did not want any more tea product or charges for product on my bank account. I was assured it was cancelled, and no more charges to my account.
Today, a debit to my account was made again. I called the company and listened to all options. I could not speak to a Live Rep. for the company. I had to close my bank account today to ensure no future charges on my account.

Fort Wayne, Indiana

This report was posted on Ripoff Report on 03/17/2008 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wuyi-Source-Living-Lean-Easy-Weight-Loss-Wuyitea/North-Las-Vegas-Nevada-89030/Wuyi-Source-Living-Lean-Easy-Weight-Loss-Wuyitea-False-advertisement-unable-to-cancel-318679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Wu-Yi Source/Living Lean Terms & Conditions

AUTHOR: Gwen T. - (U.S.A.)

I, too, found a charge of $19.95 on my card for Living Lean, a company I never heard of. Fortunately for me, I used a debit card to place my Wu-Yi tea order, and there was not enough money on the card at the time to honor their charge. However, I decided to check out the Terms & Conditions on their site, you know, that section that none of us like to read because it's too lengthy!!! Well, as much as it pains me to say this...Wu-Yi is covered by this lengthy contract. In it, they state that the fee for the trial order is non-refundable (They did refund my $4.95, since I did not receive my order). They also state that ordering from them includes a $29.95 monthly fee as well as a subscription to Living Lean which will charge your card for $19.95 per month. When you place the order, you are authorizing them to charge the card. Sorry to say, but I failed to read the contract until after I read the Rip-Off Reports. So far, both companies have honored my request. Here are their numbers:

Wu-Yi Source: 1-866-449-5567

Living Lean: 1-866-396-5711

I had no problem getting through to either of these. Good Luck!!

P.S. For ordering on line, I never use my credit card, only a debit card. It's easier to control a debit card that is not tied to a checking account, such as the Green Dot card. You simply do not add money to the card, call the company, cancel the card and request a new one. They will send you a new card with a new number. No banks to hassle with.

Gwen t.

Gaffney, South Carolina
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