• Report: #384759

Complaint Review: Ww.EA.com

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  • Submitted: Sat, October 25, 2008
  • Updated: Mon, October 27, 2008

  • Reported By:Clinton Twp Michigan
Ww.EA.com
www.ea.com Nationwide U.S.A.

Ww.EA.com Charged for amount for game, instead received error message and virus. Internet

*Author of original report: Situation Resolved

*Author of original report: Situation Resolved

*Author of original report: Situation Resolved

*Author of original report: Situation Resolved

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I had a trial version of The Sims: Life Story on my computer and I decided I wanted to purchase the full version of the game once the trial ended. It gives you a link which directs you to www.EA.com. I then proceeded to purchase the full version.

I entered all of my information including my credit card number, once I was finished and clicked submit it gives you a link to download the full version of the game. Once I clicked the link, the game downloaded to my computer and I installed it. When I attempted to play the game it comes up with an error that reads "error:10000:78003 unfortunatley there is a problem with your acct entitlement. This could be a system error or issue specific to your acct. Please try again later and then contact customer support if issue is unresolved."

I thought it was an error with my computer system (having a career in the IT field), I attempted to find the error and correct it and that's when I discovered that the download had contained a virus and that the download itself was inactive.

I then contacted customer support, they responded back with an email stating that they wanted me to send them a text file of the DXDIAG.EXT which is used for technical support. So I did. They responded back that I needed to register the game, I attempted to register it and the site said that the certificate for the page was invalid. I proceeded anyway, entered all the information they needed and it told me that the code was incorrect for that game.

I then contacted the site back about getting a refund for the game and they have yet to respond back to me.

D. xxxxx
Clinton Twp, Michigan
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 10/25/2008 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/WwEAcom/nationwide/WwEAcom-Charged-for-amount-for-game-instead-received-error-message-and-virus-Internet-384759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Situation Resolved

AUTHOR: D. foster - (U.S.A.)

I received a response from EA and my EA account was updated on their end. I received my game download.
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#2 Author of original report

Situation Resolved

AUTHOR: D. foster - (U.S.A.)

I received a response from EA and my EA account was updated on their end. I received my game download.
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#3 Author of original report

Situation Resolved

AUTHOR: D. foster - (U.S.A.)

I received a response from EA and my EA account was updated on their end. I received my game download.
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#4 Author of original report

Situation Resolved

AUTHOR: D. foster - (U.S.A.)

I received a response from EA and my EA account was updated on their end. I received my game download.
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