- Report: #301580
Report - Rebuttal - Arbitrate
Complaint Review: Www.XLpharmacy.com
XLpharmacy.com took my $ for my prescription, it was out of stock, now they won't refund my money INTERNET
*Consumer Comment: XL Pharmacy is a great company
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I went on to their site, and they have a chat link to talk to someone from there. And honestly, I believe the person was the ONLY person there, After chatting and he told me that my order was no longer with XLpharmacy that someone else haad it, I called and I believe it was in his home. I could hear his television on, and it was the EXACT same person I was chatting with. Operator: Matthew Rickson
ME: Where is my refund?
Matthew Rickson: Hi *****
Matthew Rickson: your order number please
ME: hang on, let me get it
ME: 7965*** 12-21-2007, 13:04
Matthew Rickson: ok
Matthew Rickson: money cannot be refunded as the merchant account is no longer with us
Matthew Rickson: kindly call your bank and go for a charge back
ME: NO, you guys said the money was being refunded, so where is it?
Matthew Rickson: am sorry kindly go for a charge back
ME: I paid, you guys did not have it in stock, and said you were refunding my money...I WANT MY MONEY BACK..
ME: I want a supervisor
Matthew Rickson: sorry supervisor is not available now
Matthew Rickson: he will be here on monday
This report was posted on Ripoff Report on 01/19/2008 12:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/WwwXLpharmacycom/nationwide/XLpharmacycom-took-my-for-my-prescription-it-was-out-of-stock-now-they-wont-refund-m-301580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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